The OECD.AI Policy Navigator

Given the need to reinforce HPC capacities and adapt to generative AI developments, and building on consultation with representatives from industry and academia, Spain released an updated national AI strategy in May 2024.

This initiative uses artificial intelligence to automatically summarise appeals submitted by citizens to the Social Security administration. It helps caseworkers quickly understand the main issues raised and classify each appeal for the appropriate handling. The system was developed to speed up processing times and manage growing workloads while ensuring citizens’ appeals are handled more efficiently.

Incubator focused on AI-based solutions for public sector organizations, with a focus on use cases involving generative AI. Although no public announcement had been issued at the time of writing, Spanish authorities report having received more than 300 requests from ministries. A prioritization protocol and development guidelines for the use cases are being developed.

In order to test ALIA, the Spanish public AI language models, this initiative aims to collaborate with local entities to adapt the AI assistants on their webpages to work with ALIA. This will allow the public AI models to be tested in real-life scenarios and will allow the entities to determine whether they are suitable for day-to-day use, which will benefit both public administrations and citizens through a personalised service that also maintains digital independence and sovereignty.

CiudadanIA uses AI to accelerate the processing of citizen letters addressed to the Spanish President through the “Write to the President” service. Small language models generate summaries of citizen correspondence, enabling faster routing and response. The project also produced open-source tools for testing AI prompts and models at scale, including an LLM-as-a-judge evaluation framework, contributing to trustworthy AI in government.