AI USE CASES IN THE PUBLIC SECTOR

Start date :2019

End date :

Name of responsible governmental body :

Ministry of Industry, mines and Energy (MIEM;Ministère de l'Industrie et des Petites et Moyennes Entreprises)

Description :

This initiative groups several AI use cases in the Tunisian public sector.

Objectives:

To present AI use cases in the Tunisian public sector.

OECD AI principle adressed:

Investing in AI R&D
Fostering a digital ecosystem for AI
Building human capacity and preparing for labour market transition

Relevant policy area covered:

Public governance

Related to a theme:

AI policy co-ordination and monitoring

Direct beneficiaries:

Nascent firms (0 to less than 1 year old)
Young firms (1 to 5 years old)
National government

Estimated budget expenditure (range per year):

Less than 1M

Background including shifts in the policy initiative:

Policy initiative is a structural reform:

Evaluated:

Link to evaluation or reports:

Public access URL:

Funding from the private sector:

Type of evaluation:

Evaluation provides input to:

Evaluation performed by:

Policy instruments :

AI use in the public sector

Type : AI use in the public sector
Name in English : As per Tunisia's AI Roadmap, in August 2019, the Ministry of Industry and SMEs organised with the Tunisian startup InstaDeep an awareness and training campaign around AI for government officials. This ongoing campaign aims to train 10,000 agents over three years.
Description : As per Tunisia's AI Roadmap, in August 2019, the Ministry of Industry and SMEs organised with the Tunisian startup InstaDeep an awareness and training campaign around AI for government officials. This ongoing campaign aims to train 10,000 agents over three years.
Country : Tunisia
Objectives : To raise awareness on AI and its uses in public administration.
Date of deployment : 2019
Measures taken to communicate the use of the AI system to citizens (transparency) : Awareness campaign presented at the Tunisia's AI Roadmap Report 2021.
Scope of application of the AI project : Central/Federal
This use case is most relevant to the following ministry or agency(ies) : Industry and entrepreneurship | Innovation | Science and technology
This use case is to perform : Internal functions in government
Business function in the public sector : Communication
Type of AI application (by output) : Other
- Other : Awareness-raising campaign
Are academic, private, civil society, trade union, non-governmental, or private organisations involved in the development and implementation of the AI initiative? : Yes
- Description : With the assistance of private technology companies.

AI skills and education

Type : AI skills and education
Name in English : #AI4Leaders
Country : Tunisia
Type(s) of AI capacity building activity(ies) : STEM Education (e.g. early education programmes; Digital Skills Strategies, Technology and data literacy education programmes)

AI use in the public sector

Type : AI use in the public sector
Name in English : As per Tunisia's AI Roadmap 2021, the Ministry of Industry and SMEs launched in co-operation with GIZ an AI project aimed at developing an OCR algorithm to digitalise Arabic typing, hence creating a text database for the deliberations of the Parliament since its creation.
Description : As per Tunisia's AI Roadmap 2021, the Ministry of Industry and SMEs launched in co-operation with GIZ an AI project aimed at developing an OCR algorithm to digitalise Arabic typing, hence creating a text database for the deliberations of the Parliament since its creation.
Country : Tunisia
Objectives : To digitalise Arabic typing and create a text database for the deliberations of the Parliament since its creation.
Measures taken to communicate the use of the AI system to citizens (transparency) : Presented at the Tunisia's AI Roadmap Report 2021.
Scope of application of the AI project : Central/Federal
This use case is most relevant to the following ministry or agency(ies) : Public governance
This use case is to perform : Internal functions in government
Business function in the public sector : ICT management and digital security
Type of AI application (by output) : Goal-driven optimisation
Are academic, private, civil society, trade union, non-governmental, or private organisations involved in the development and implementation of the AI initiative? : Yes
- Description : This project was designed in co-operation with GIZ.

AI use in the public sector

Type : AI use in the public sector
Name in English : As per Tunisia's AI Roadmap 2021, the Ministry of Industry and SMEs launched in co-operation with the GIZ an AI project in the Tunisian public sector aimed at the creation of a voice-to-text platform able to transcribe in Tunisian dialect the deliberations of the Assembly of the Representatives of the People (ARP).
Description : As per Tunisia's AI Roadmap 2021, the Ministry of Industry and SMEs launched in co-operation with the GIZ an AI project in the Tunisian public sector aimed at the creation of a voice-to-text platform able to transcribe in Tunisian dialect the deliberations of the Assembly of the Representatives of the People (ARP).
Country : Tunisia
Objectives : To transcribe in Tunisian dialect the deliberations of the Assembly of the Representatives of the People (ARP).
Measures taken to communicate the use of the AI system to citizens (transparency) : Presented at the Tunisia's AI Roadmap Report 2021.
Scope of application of the AI project : Central/Federal
This use case is most relevant to the following ministry or agency(ies) : Public governance
This use case is to perform : Citizen-facing functions
Business function in the public sector : Communication
Type of AI application (by output) : Interaction support
Are academic, private, civil society, trade union, non-governmental, or private organisations involved in the development and implementation of the AI initiative? : Yes
- Description : This project was designed in co-operation with GIZ.

AI use in the public sector

Type : AI use in the public sector
Name in English : As per Tunisia's AI Roadmap 2021, the Ministry of Industry and SMEs in co-operation with the GIZ launched projects of customer service chatbots that answer FAQs, direct requests to the appropriate area within government and public service, and assist with searching documents:- Agency for the Promotion of Industry and Innovation (APII) Chatbot- Industry Upgrade Program (PMN) Chatbot- National Research and Innovation Program (PNRI) Chatbot- National Trade Registry (RNE) Chatbot- Chatbot for Customs Office
Description : As per Tunisia's AI Roadmap 2021, the Ministry of Industry and SMEs in co-operation with the GIZ launched projects of customer service chatbots that answer FAQs, direct requests to the appropriate area within government and public service, and assist with searching documents:- Agency for the Promotion of Industry and Innovation (APII) Chatbot- Industry Upgrade Program (PMN) Chatbot- National Research and Innovation Program (PNRI) Chatbot- National Trade Registry (RNE) Chatbot- Chatbot for Customs Office
Country : Tunisia
Objectives : To answer FAQs, direct requests to the appropriate area within government and public service, and assist with searching documents.
Measures taken to communicate the use of the AI system to citizens (transparency) : Presented at the Tunisia's AI Roadmap Report 2021.
This use case is most relevant to the following ministry or agency(ies) : Industry and entrepreneurship | Innovation | Trade
This use case is to perform : Citizen-facing functions
Business function in the public sector : Communication
Type of AI application (by output) : Interaction support
Are academic, private, civil society, trade union, non-governmental, or private organisations involved in the development and implementation of the AI initiative? : Yes
- Description : This project was designed in cooperation with GIZ.

Last updated : Jan 31, 2024