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Overview National International All initiatives

Personalised Virtual assistant - National Institute for Social Security (INPS)

https://www.inps.it/it/it/inps-comunica/notizie/dettaglio-news-page.news.2023.07.assistente-virtuale-intelligente-inps-avvia-la-sperimentazione.html
Added by:   National contact point
Added on:   09 Jul 2025
Updated by:   OECD analyst
Updated on:   09 Jul 2025
Virtual assistant based on Generative AI. The virtual assistant helps users to improve the search experience on the INPS website. Also, in its beta version, the virtual assistant can help users to submit specific questions relating to "Opzione Donna (Option Woman), a social securitymeasure for women only.

Name in original language

Personalised Virtual assistant - National Institute for Social Security (INPS)

Initiative overview

The initiative has the following objectives:The virtual assistant helps users to improve the search experience on the INPS website.

Name of responsible organisation (in English)

National Institute for Social Security (INPS)

About the policy initiative

Italy
Italy

Organisation:

  • National Institute for Social Security (INPS)

Category:

  • National – AI policy initiatives, regulations, guidelines, standards and programmes or projects

Initiative type:

  • Initiative to promote data access and sharing

Participating organisations:

—

Participating countries:

—

Status:

  • Proposed or under development

Start Year:

  • 2023

Binding:

  • Non-binding

Other relevant urls:

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