Zomato bans use of AI-generated food images - ET CIO
2024-08-19
ETCIO.com
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Zomato CEO Deepinder Goyal announced the removal of all AI-generated dish images from the platform following numerous customer complaints that these misleading visuals breached trust, triggered refunds, and led to lower restaurant ratings. He urged restaurant partners to stop using AI for menu photos to ensure authenticity.[AI generated]
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate food images that mislead customers, causing harm in the form of breach of trust and financial consequences (refunds). This harm is directly linked to the AI-generated content used on the platform. Therefore, this qualifies as an AI Incident because the AI system's use has directly led to harm to consumers and businesses through misleading representations and associated negative outcomes.[AI generated]