AI-Driven Phishing Scam Targets Gmail Users

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The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.

Sam Mitrovic, a Microsoft solutions consultant, reported a phishing scam using AI to impersonate Google support. The scam involved fake account recovery notifications and phone calls claiming to be from Google Sydney. The AI-generated calls aimed to deceive users into revealing their Gmail credentials, posing significant privacy and security risks.[AI generated]

Why's our monitor labelling this an incident or hazard?

This event describes a realized fraud scheme in which generative AI–produced voices are directly used by attackers to deceive victims and cause financial loss. The misuse of an AI system (voice cloning) has led to actual harm (drained savings), meeting the criteria for an AI Incident.[AI generated]
AI principles
Privacy & data governanceRobustness & digital securitySafetyAccountabilityTransparency & explainabilityRespect of human rights

Industries
Digital securityConsumer servicesIT infrastructure and hosting

Affected stakeholders
Consumers

Harm types
Human or fundamental rightsEconomic/PropertyReputational

Severity
AI incident

Business function:
Citizen/customer service

AI system task:
Content generationInteraction support/chatbots

In other databases

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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
The event involves the use of AI-generated voice technology to conduct a phishing attack, which is an AI system used maliciously. The scam attempts to deceive users into surrendering sensitive information, which constitutes a violation of user rights and harm to individuals' privacy and security. The article reports actual attempts and warns of potential successful scams, indicating direct or indirect harm caused by the AI system's use. Therefore, this qualifies as an AI Incident due to realized harm or ongoing attempts causing harm.
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Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the execution of a phishing scam that could lead to harm by compromising user accounts and personal data, which constitutes harm to individuals' rights and privacy. The article reports on an actual attempted attack that did not succeed but highlights the realistic and sophisticated nature of the AI-enabled scam. Since no actual harm occurred to the victim but the AI-enabled attack method plausibly could lead to harm if successful, this qualifies as an AI Hazard rather than an AI Incident. The article warns users about the potential danger and the need for caution, emphasizing the plausible future harm from such AI-enabled scams.
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Why's our monitor labelling this an incident or hazard?
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Manila Standard
Why's our monitor labelling this an incident or hazard?
The scam involves the use of AI to create deceptive notifications, spoofed emails, and possibly automated or AI-enhanced voice calls to trick users into approving fraudulent account recovery requests. This use of AI directly leads to harm by enabling fraud and theft of personal information, which constitutes harm to individuals. Therefore, this qualifies as an AI Incident because the AI system's use in the scam directly leads to realized harm (fraud and personal data theft).
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New Gmail Security Alert For Billions As 7-Day AI Hack Confirmed

2024-10-11
Forbes
Why's our monitor labelling this an incident or hazard?
The article explicitly describes the use of AI-generated voice deepfakes in a phishing scam that directly targets users' Gmail accounts. The AI system's use in generating realistic scam calls is central to the attack's sophistication and potential success. The harm involves unauthorized access attempts and potential data theft, which are violations of user rights and security. Therefore, this qualifies as an AI Incident because the AI system's use has directly led to harm through phishing attacks and account compromise attempts.
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New Gmail Security Alert For 2.5 Billion Users As AI Hack Confirmed

2024-10-12
Forbes
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems (AI-generated voice deepfakes) in the malicious use of phishing attacks that have directly led to harm or attempted harm to users by compromising their Gmail accounts. The AI system's use in generating realistic scam calls is central to the incident, causing direct risk of credential theft and account compromise, which constitutes harm to individuals' security and privacy. The article also describes Google's response as complementary information but the primary event is an AI Incident due to realized harm and direct involvement of AI in the scam.
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Gmail users at risk from AI-powered cyberattack

2024-10-14
The Hindu
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system to generate realistic scam calls that directly facilitate a cyberattack aiming to steal user credentials and bypass security measures like two-factor authentication. This use of AI has directly led to harm by enabling phishing attacks against Gmail users, fulfilling the criteria for an AI Incident due to harm to persons through cybercrime and privacy violations.
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New Gmail Security Alert For 2.5 Billion Users As AI Hack Confirmed

2024-10-13
Forbes
Why's our monitor labelling this an incident or hazard?
The event involves AI systems used maliciously to conduct phishing scams that have directly targeted and attempted to compromise Gmail accounts of billions of users. The AI-generated voice calls and sophisticated scam techniques have caused or attempted to cause harm by deceiving users into revealing credentials, which is a violation of user security and privacy (harm to property and potentially personal data). The article provides concrete examples of realized harm (attempted account takeovers) and describes the AI's pivotal role in enabling these attacks. Therefore, this qualifies as an AI Incident rather than a hazard or complementary information.
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Security Experts Warn Gmail Users of More Sophisticated AI Hacks

2024-10-14
CNET
Why's our monitor labelling this an incident or hazard?
The article explicitly describes AI-driven phishing attempts that have already targeted and deceived users, including high-profile individuals, causing harm through scams and potential account compromise. The AI system's use in generating convincing fake communications directly leads to harm (a) injury or harm to persons, here in the form of fraud and account breaches. The involvement of AI in the scam generation and the realized harm meets the criteria for an AI Incident rather than a hazard or complementary information. The article also mentions ongoing efforts to combat such scams, but the primary focus is on the existing harm caused by AI-enabled phishing.
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Gmail Users Warned About New Account Takeover Scam: Here's What to Look For

2024-10-14
www.theepochtimes.com
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the scam's operation, which is central to the deception and the attempt to take over accounts. The scam has directly led to harm or attempted harm to individuals by trying to gain unauthorized access to their Gmail accounts, which constitutes a violation of user rights and privacy. Therefore, this qualifies as an AI Incident because the AI system's use is pivotal in causing harm through malicious use and deception.
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Billions of Gmail users prone to sophisticated AI spoofing: Here's how to secure your account

2024-10-13
The Indian Express
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate realistic voice calls that are used maliciously to deceive users and gain unauthorized access to their Gmail accounts. This misuse of AI directly leads to harm by compromising users' digital accounts and personal data. The article reports actual occurrences of such scams, not just potential risks, thus qualifying as an AI Incident due to realized harm caused by AI-enabled spoofing attacks.
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Scammers Are Using AI to Pretend to Be Google

2024-10-14
The How-To Geek
Why's our monitor labelling this an incident or hazard?
The article details how AI-powered scam calls and emails were used to impersonate Google, attempting to deceive a user and potentially compromise their account. The AI system's involvement in generating realistic voice and email content directly contributed to the harm (attempted fraud and violation of security and privacy). The harm is realized as the scam attempts occurred, even if the user avoided actual loss. This fits the definition of an AI Incident because the AI system's use led directly to harm to the individual's rights and security.
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Watch Out for This Gmail Account Takeover Scam

2024-10-13
PC Magazine
Why's our monitor labelling this an incident or hazard?
The event involves an AI system generating realistic voice calls to impersonate legitimate support staff, which is a clear use of AI in a malicious context. The scam attempts to steal login credentials and bypass security measures, directly threatening user accounts and privacy, which falls under harm to property and violation of rights. The harm is either realized or highly likely given the nature of the scam and similar reported cases. Therefore, this qualifies as an AI Incident due to the direct involvement of AI in causing harm through malicious use.
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New AI scam targets Gmail users with fake account recovery requests

2024-10-14
India Today
Why's our monitor labelling this an incident or hazard?
The scam involves the use of AI to generate convincing fake recovery requests and spoofed communications, which directly leads to harm by enabling unauthorized access to personal Gmail accounts, constituting a violation of user rights and harm to individuals' privacy and security. Therefore, this qualifies as an AI Incident because the AI system's use in the scam directly leads to realized harm to people.
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Gmail Account Recovery Scam: Be VERY Careful Of Mails/Calls From Fake AI 'Google Support'

2024-10-12
english
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-generated voice to impersonate a Google support representative, which is an AI system used maliciously. The scam attempts to trick the victim into giving up credentials, which constitutes harm to personal security and privacy, a violation of rights. Although the victim avoided actual loss, the AI system's use directly contributed to the attempted harm. Therefore, this qualifies as an AI Incident due to realized harm or attempted harm facilitated by AI.
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A "super realistic" AI-generated scam call almost cost a Microsoft consultant and potentially 2.5 billion others access to Gmail: "I would give them an A for effort"

2024-10-14
Windows Central
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system to generate a highly realistic scam call, which is a direct use of AI technology in a malicious attack. The harm is realized in the form of attempted unauthorized access to user accounts and potential privacy breaches, which are violations of rights and could lead to harm to individuals and communities. The AI system's role is pivotal in enabling the scam's sophistication and scale. Since the scam is actively deployed and has directly led to attempted harm, this qualifies as an AI Incident.
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Don't Fall for This 'New' Google AI Scam

2024-10-14
Lifehacker
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of likely AI-generated phone calls as part of a multi-step scam targeting Google users. The AI system's involvement is in the use of generative AI to produce convincing voice calls that deceive victims. This use has directly led to harm by enabling phishing attacks that can result in unauthorized access to personal accounts, violating users' rights and causing property harm. The harm is realized, not just potential, as victims have been targeted and deceived. Hence, this is an AI Incident involving malicious use of AI systems causing harm to individuals.
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How hackers are using AI to spoof your Gmail account: Details

2024-10-14
The Financial Express
Why's our monitor labelling this an incident or hazard?
The event explicitly mentions the use of AI to generate fake calls and emails that impersonate Google, which are used to deceive users into granting access to their Gmail accounts. This misuse of AI has directly caused harm by enabling scammers to steal personal data and misuse it fraudulently. Therefore, this qualifies as an AI Incident because the AI system's malicious use has directly led to harm to individuals' rights and property.
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Gmail users may be susceptible to AI-powered phishing scams, advised to stay vigilant

2024-10-14
The Express Tribune
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions AI-driven phishing scams that have been used to deceive users, including specific incidents where individuals were targeted and nearly victimized. The AI system's use in generating convincing scam calls and emails directly contributes to the harm of users by attempting to steal credentials, which constitutes harm to persons. Therefore, this qualifies as an AI Incident because the AI system's use has directly led to attempts of harm through phishing scams.
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Gmail users, beware of new AI scam that looks very authentic

2024-10-14
ZDNet
Why's our monitor labelling this an incident or hazard?
The event involves an AI system (AI-generated voice) used in a scam to impersonate a trusted entity and deceive a user, which is a direct use of AI leading to harm (attempted credential theft and identity fraud). The harm is realized in the form of a scam attempt targeting personal data and account security. The article details the incident and the harm caused by the AI system's use, fitting the definition of an AI Incident. The article also mentions ongoing efforts to combat such scams, but the primary focus is on the scam event itself, not just complementary information or future hazards.
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Gmail account recovery scam! Know how fake AI 'Google Support' fraud works

2024-10-13
Asianet News Network Pvt Ltd
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the malicious use of impersonation to commit fraud. The scam has directly led to harm or the risk of harm to individuals by attempting to steal login credentials and private information, which constitutes a violation of rights and harm to individuals. Therefore, this qualifies as an AI Incident due to the realized harm from the AI system's malicious use in phishing.
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New AI Spoofing Scam Targets Millions of Gmail Users -- Here's How to Be Safe

2024-10-14
Gizbot
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-powered tools to simulate realistic conversations and spoof official communications, which directly leads to harm by tricking users into giving attackers access to their Gmail accounts. This constitutes an AI Incident because the AI system's use in the scam has directly led to violations of users' rights and harm to their digital property and privacy. The harm is realized, not just potential, as the scam is actively targeting millions of users and has caused actual incidents of account compromise.
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New AI Scam Targets Gmail Users with Fake Account Recovery Requests

2024-10-14
The Hans India
Why's our monitor labelling this an incident or hazard?
The scam involves the use of AI to generate deceptive content (fake recovery requests, spoofed emails, and convincing phone calls) that directly leads to harm by enabling scammers to take control of users' Gmail accounts and access sensitive personal data. This fits the definition of an AI Incident because the AI system's use in the scam has directly led to harm to individuals' privacy and security. The article describes realized harm through the scam's active targeting and manipulation of users, not just a potential risk.
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Scammers use AI to create scarily convincing phishing calls

2024-10-14
AppleInsider
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI to create a "super realistic" voice for phishing calls, which directly supports the scam attempt to gain unauthorized access to a Gmail account. This is a clear example of AI use leading to harm (attempted theft of personal information), fulfilling the criteria for an AI Incident. The harm is to individuals' security and privacy, which falls under harm to persons. The AI system's role is pivotal in making the scam more convincing and scalable, increasing the risk and impact of such attacks.
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Scammers use AI to create scarily convincing phishing calls - iPhone Discussions on AppleInsider Forums

2024-10-14
AppleInsider Forums
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI to generate a realistic voice for phishing calls, which is a clear example of AI system use. The harm involved is the attempted theft of personal information through deception, which is a violation of rights and causes harm to individuals. The scam is active and ongoing, indicating realized harm rather than just potential harm. Therefore, this event qualifies as an AI Incident because the AI system's use directly contributes to the harm caused by the scam.
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Scary new Gmail hack uses super realistic AI posing as Google to dupe you

2024-10-14
BGR
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-generated voice to impersonate a Google support person in a scam to take over Gmail accounts. This use of AI directly facilitates a phishing attack that harms individuals by threatening their account security and privacy, which fits the definition of an AI Incident due to harm to property and violation of rights. The harm is realized as the scam attempts to steal passwords, and the AI system's role is pivotal in making the scam more convincing and effective.
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This AI Hack Could Steal Your Gmail in Seconds: How to Protect Yourself

2024-10-14
Techopedia.com
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions AI-generated scam calls that have been used to deceive users into potentially giving away their Gmail credentials, which could lead to unauthorized access and data theft. This constitutes direct harm to property and personal data security. The AI system's use in generating realistic scam calls is central to the incident, and actual harm (account compromise and data download) has occurred or is highly plausible based on the described events. Therefore, this qualifies as an AI Incident due to realized harm facilitated by AI misuse.
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Security Expert 'Almost' Fooled by Shocking AI Scam Call Targeting Gmail Accounts

2024-10-14
Tech Times
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-generated voice technology in a scam call that deceived a security expert, indicating the presence and use of an AI system. The scam caused direct harm by attempting to steal Gmail account credentials, which is a violation of personal security and privacy rights. The AI system's role was pivotal in making the scam convincing and scalable, leading to realized harm. Therefore, this qualifies as an AI Incident under the framework.
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Gmail users targeted by AI-driven phishing attacks

2024-10-14
The Economic Times
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions AI-driven phishing attacks using deepfake technology to create realistic scam calls and notifications that deceive users into revealing credentials. This misuse of AI has directly caused harm by compromising user security and privacy, fitting the definition of an AI Incident due to violations of user rights and harm to individuals. The involvement of AI in the scam's operation and the realized harm to users' account security justifies classification as an AI Incident.
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Gmail accounts targeted by a super realistic AI-powered scam

2024-10-13
Android Headlines
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the malicious use context to conduct a phishing scam. The scam has directly led to harm or attempted harm by trying to gain unauthorized access to personal email accounts, which constitutes a violation of privacy and potentially other rights. The AI system's role is pivotal in making the scam more convincing and effective. Therefore, this qualifies as an AI Incident due to realized harm (or attempted harm) facilitated by AI.
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Super Realistic AI Scam Targets Billions Of Gmail Users, Here's How It Works

2024-10-14
HotHardware
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the scam's operation, which is a direct use of AI technology. The scam attempts to cause harm by tricking users into account recovery approval, which could lead to unauthorized access to personal data, constituting harm to individuals' rights and privacy. Since the scam is actively occurring and causing harm or attempting to cause harm, this qualifies as an AI Incident under the framework.
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Gmail Users Warned About New Account Takeover Scam: Here's What to Look For

2024-10-14
NTD
Why's our monitor labelling this an incident or hazard?
The event involves an AI system explicitly used to generate synthetic voice calls for phishing, which has directly led to harm or attempted harm (account takeovers) to Gmail users. The scam's deployment and the detailed account of attempts and near-successes demonstrate realized harm rather than just potential risk. The AI-generated voice is pivotal in making the scam convincing and effective, fulfilling the criteria for an AI Incident under the framework.
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Gmail Scam Targets Users With AI-Driven Deception

2024-10-14
The Cyber Express
Why's our monitor labelling this an incident or hazard?
The scam explicitly involves AI-driven deception, including AI-generated or enhanced voice calls and spoofed emails designed to appear legitimate. This use of AI directly facilitates the scam, leading to realized harm—personal data theft and unauthorized account access. The event describes actual occurrences of the scam and its impact on users, not just potential risks. Hence, it meets the criteria for an AI Incident due to direct harm caused by the AI system's use in the scam.
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Telephone scams are increasingly being done with AI - GEARRICE

2024-10-15
Gearrice
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems (AI-generated voices) in the active perpetration of telephone scams that have directly led to harm or attempted harm to individuals by trying to steal personal information. The AI system's role is pivotal in making the scam more convincing and widespread, increasing the risk and occurrence of harm. This fits the definition of an AI Incident because the AI system's use has directly led to harm (attempted fraud and potential privacy violations).
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Kaum erkennbares Phishing: Gmail-Betrugsmasche gefährdet 1,8 Milliarden Nutzer

2024-10-15
kreiszeitung.de
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-generated voice (a KI-Stimme) to conduct phishing calls that aim to gain unauthorized access to Gmail accounts. This involves the use of an AI system in the scam's execution. The harm is realized or at least attempted, as the scam tries to compromise user accounts, which is a violation of user rights and can lead to property harm. Therefore, this qualifies as an AI Incident due to the direct involvement of AI in causing harm through malicious use.
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Gauner im "Google"-Gewand: Zwei Milliarden Menschen von neuer Betrugsmasche bedroht

2024-10-14
N-tv
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of artificial intelligence to automate phone calls that respond to speech, making the scam highly convincing. This AI involvement is central to the fraud's effectiveness and the resulting harm, which includes potential identity theft and financial fraud. Since the harm is occurring or has occurred (users being targeted and potentially scammed), this qualifies as an AI Incident under the framework, as the AI system's use has directly led to harm to people (a).
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Warnung vor perfider Betrugsmasche - Kriminelle haben Gmail-Nutzer im Visier

2024-10-16
HNA
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of an AI-generated voice to impersonate a Google employee in a scam call aimed at Gmail users. The AI system's use is central to the fraud attempt, which if successful, would lead to harm (account takeover, privacy breach). Since the harm is directly linked to the AI system's malicious use and the event describes an actual attempt (not just a theoretical risk), this qualifies as an AI Incident. The victim narrowly avoided harm, but the event itself is a realized AI-enabled fraud attempt causing or intending harm.
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"Viele fallen rein": Experte warnt vor Angriff auf Google-Mail-Konten

2024-10-15
Epoch Times www.epochtimes.de
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the execution of a phishing attack, which has directly led to harm by deceiving users and potentially causing loss of access to their Gmail accounts. This constitutes a violation of user rights and harm to individuals through fraud and unauthorized account access. Therefore, it meets the criteria of an AI Incident due to the realized harm caused by the AI-enabled phishing scam.
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Fake-Telefon-Stimme: Experten warnen vor neuer KI-Betrugsmasche

2024-10-17
Nau
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of a 'KI-Stimme' (AI voice) to deceive victims in a phishing and phone scam targeting Google users. The AI system's use directly facilitates the fraud, which is a harm to individuals through deception and potential data theft. The harm is occurring or has occurred as victims are targeted and potentially scammed. Therefore, this qualifies as an AI Incident due to realized harm caused by the AI system's use in the scam.
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Gmail: Experte warnt Milliarden Nutzer - das "könnte viele Menschen täuschen"

2024-10-15
futurezone.de
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI to create highly realistic voice calls as part of a fraud scheme targeting billions of Gmail users. This AI-enabled deception has directly led to attempted theft of personal data and unauthorized account access, which constitutes harm to individuals' rights and privacy. Although the specific incident described did not result in actual account takeover, the AI system's role in enabling the scam and the potential for harm to many users qualifies this as an AI Incident due to realized harm (attempted fraud) and direct involvement of AI in the malicious use.
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Perfide Betrugsmasche bedroht 1,8 Milliarden Menschen - und ist kaum zu erkennen

2024-10-14
kreiszeitung.de
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-generated voice calls to impersonate legitimate company representatives, which is an AI system's use in a malicious context. The AI system's use directly facilitates the fraud attempt, which is a harm to individuals' property and privacy rights. The Microsoft employee was nearly a victim, indicating the harm is real and ongoing. Therefore, this qualifies as an AI Incident due to the direct involvement of AI in causing harm through fraudulent account takeovers.
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Millionen Google-Konten von KI-Tricks bedroht - wie Sie sich vor Eindringlingen schützen

2024-10-15
Solinger Tageblatt
Why's our monitor labelling this an incident or hazard?
The event involves AI systems (deepfake voice generation, AI-crafted phishing emails) used maliciously to deceive victims and attempt unauthorized access to personal accounts. While no successful breaches are reported in the article, the described AI-enabled fraud attempts pose a credible risk of harm to individuals' property and privacy, fitting the definition of an AI Hazard. However, since the article reports actual ongoing fraud attempts using AI, and these attempts have directly threatened millions of users, it qualifies as an AI Incident due to the realized harm potential and the direct involvement of AI in the malicious use. The article does not merely warn about potential future harm but documents active AI-enabled fraud schemes targeting users, thus meeting the criteria for AI Incident rather than AI Hazard or Complementary Information.
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Sogar Experte fiel perfidem KI-Scam fast zum Opfer: Wie Betrüger Gmail-Nutzer ins Visier nehmen

2024-10-17
extratipp.com
Why's our monitor labelling this an incident or hazard?
The event involves the use of an AI system (AI-generated voice) in the malicious use of AI to deceive users and gain unauthorized access to their accounts. This leads to a direct threat to users' privacy and security, which is a violation of rights under applicable law. The scam is active and has caused or nearly caused harm, qualifying it as an AI Incident. The AI system's role is pivotal in enabling the scam through realistic synthetic voice calls, which are central to the harm caused.