AI-Generated Fake Images Used for E-Commerce Refund Fraud in China

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The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.

Consumers in China are using AI tools to create fake images and videos of damaged goods to fraudulently claim 'refund without return' from e-commerce merchants, causing significant financial harm. Platforms and regulators are responding with stricter policies, technical countermeasures, and legal actions to combat this AI-enabled refund scam.[AI generated]

Why's our monitor labelling this an incident or hazard?

The article describes consumers using AI to generate fake images and videos to exploit the 'only refund' policy on e-commerce platforms, resulting in fraudulent refund claims. This misuse of AI directly leads to harm to merchants' property rights and financial interests, and legal experts indicate it may constitute fraud or even criminal charges. The AI system's role in generating deceptive content is pivotal to the harm occurring, meeting the criteria for an AI Incident.[AI generated]
AI principles
AccountabilityRobustness & digital securitySafetyTransparency & explainability

Industries
Logistics, wholesale, and retail

Affected stakeholders
Business

Harm types
Economic/Property

Severity
AI incident

AI system task:
Content generation


Articles about this incident or hazard

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"仅退款"风波再起,这一次他们用上了AI造假!律师:或构成诈骗罪

2025-07-23
t.cj.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The article describes consumers using AI to generate fake images and videos to exploit the 'only refund' policy on e-commerce platforms, resulting in fraudulent refund claims. This misuse of AI directly leads to harm to merchants' property rights and financial interests, and legal experts indicate it may constitute fraud or even criminal charges. The AI system's role in generating deceptive content is pivotal to the harm occurring, meeting the criteria for an AI Incident.
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仅退款AI图?有问题的从来不是AI,而是这样没有底线的人!

2025-07-23
t.cj.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to create fraudulent images that directly cause financial harm to merchants and disrupt the e-commerce ecosystem, which qualifies as harm to property and communities. The AI system's use in generating fake defect images is central to the harm occurring. Therefore, this constitutes an AI Incident. The article also covers platform and legal responses, but the primary focus is on the realized harm caused by AI misuse.
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AI生图被当成"仅退款"工具 商家直呼太难了 - cnBeta.COM 移动版

2025-07-23
cnBeta.COM
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to create fake images that are used to fraudulently claim refunds, which directly harms merchants financially and disrupts their business operations. The AI system's use in generating these deceptive images is central to the harm. Therefore, this qualifies as an AI Incident due to realized harm caused by AI-generated fraudulent content affecting commerce and property interests.
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用AI生成烂榴莲图,骗"仅退款"!这操作太离谱了......_手机网易网

2025-07-25
m.163.com
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate manipulated images that are used to commit fraud, causing harm to merchants and the e-commerce ecosystem. The AI system's use here is a misuse leading to direct harm (financial loss and operational disruption). Therefore, this qualifies as an AI Incident because the AI system's use has directly led to harm (fraud and disruption of commercial operations).
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用AI生成的商品销毁视频申请仅退款 !律师:或构成诈骗罪

2025-07-23
t.cj.sina.com.cn
Why's our monitor labelling this an incident or hazard?
An AI system is explicitly involved as the consumers use AI to generate fake videos showing product destruction to claim refunds without actually destroying the products. This misuse of AI directly leads to financial harm to merchants, which qualifies as harm to property and economic interests. The lawyer's statement that this behavior may constitute fraud further supports the classification as an AI Incident. Therefore, this event meets the criteria of an AI Incident due to the direct harm caused by the malicious use of AI-generated content to deceive and cause economic loss.
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疯了,这些人用AI P图退货坑骗商家,AIGC该被管管了?-36氪

2025-07-24
36氪:关注互联网创业
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems (AI-generated content tools like '豆包') to create fake images and videos that directly lead to financial harm to merchants through fraudulent refund claims. The AI system's use is central to the harm, as it lowers the technical barrier for fraud and enables widespread misuse. This meets the definition of an AI Incident because the AI system's use has directly led to harm to property and communities (economic harm to merchants and disruption of fair commerce). The article describes actual incidents of harm, not just potential risks, so it is not an AI Hazard or Complementary Information. It is not unrelated because the AI system's role is pivotal in causing the harm described.
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网购仅退款深陷AI伪造风波,平台严筑技术防欺诈与法律护诚信防线

2025-07-23
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves AI systems explicitly used to create fraudulent images and videos to deceive merchants and platforms, resulting in realized harm such as financial losses and legal violations. The article discusses concrete cases of AI misuse causing harm, platform countermeasures, and legal consequences, fitting the definition of an AI Incident where AI use directly leads to harm (fraud, violation of rights, economic damage).
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有消费者用AI生成损毁图要求仅退款 律师:要担责!或构成诈骗罪

2025-07-23
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event explicitly mentions the use of AI to generate fake images/videos to deceive merchants and platforms for refunds, which is a misuse of AI technology causing direct harm to merchants' property rights and financial interests. This fits the definition of an AI Incident because the AI system's use has directly led to harm (fraud and financial loss) and legal violations. The involvement of AI in generating false evidence is central to the incident.
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买家滥用AI伪造商品瑕疵图申请仅退款,电商平台信任危机加剧

2025-07-23
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event explicitly involves AI systems (generative AI tools like ChatGPT and image generation tools) used to create fake defect images and videos, which are then used to commit fraud against merchants. This misuse has caused direct economic harm to merchants (harm to property), disrupted platform trust and operations, and led to legal consequences. The presence of AI is central to the harm, and the harm is realized, not just potential. Hence, this qualifies as an AI Incident under the framework because the AI system's misuse has directly led to significant harm.
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AI图成仅退款欺诈新工具, 电商信任危机商家权益受损

2025-07-23
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems (image and video generation and manipulation tools) to commit fraud by fabricating evidence of product damage, which directly causes financial harm to merchants and disrupts trust in the e-commerce ecosystem. This constitutes harm to property and communities (merchants and consumers) and breaches legal obligations against fraud. Therefore, it meets the criteria of an AI Incident because the AI system's use has directly led to realized harm. The description also includes responses and mitigations, but the primary focus is on the fraudulent use causing harm.
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用AI图实现0元购,这些人把电商卖家给坑惨了

2025-07-24
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of AI-generated images and videos (from models like '豆包' and '腾讯元宝') to create fake evidence for refund scams on e-commerce platforms. This is a clear case where AI system use has directly led to harm—financial losses and operational disruption for sellers, as well as undermining trust in online commerce. The harm is realized and ongoing, not merely potential. The AI system's role is pivotal as it enables the creation of highly realistic fake content that facilitates the fraud. Hence, this fits the definition of an AI Incident rather than a hazard or complementary information.
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AI造假竟成电商退款新套路

2025-07-26
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions AI-generated fake images being used by consumers to fraudulently claim refunds, which directly harms merchants financially. The AI system is involved in the use phase, generating deceptive content that leads to harm. This fits the definition of an AI Incident because the AI system's use has directly led to harm (financial loss and fraud) to a group of people (merchants).
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用AI做网购商品毁损图申请"仅退款"涉嫌违法

2025-08-18
上海热线
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems (AI tools generating fake images) in a way that directly leads to harm: financial loss to merchants due to fraudulent refund claims. The AI system's use here is malicious and causes harm to property and economic interests, which fits the definition of an AI Incident. The article details realized harm caused by AI misuse, not just potential harm, and discusses legal and regulatory responses, but the primary focus is on the incident of AI-enabled fraud.
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用AI做网购商品 "毁损图"申请"仅退款",可"刑"吗?

2025-08-17
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate fake images that misrepresent product conditions, leading to fraudulent refund claims. This misuse of AI directly causes harm to merchants through financial losses and undermines trust in e-commerce transactions, constituting a violation of legal rights and potentially criminal fraud. The article details realized harms (fraudulent refunds causing economic loss) and legal consequences, thus meeting the criteria for an AI Incident. It also discusses regulatory and platform responses, but the primary focus is on the fraudulent use of AI causing actual harm, not just potential harm or general information.
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锐评|用AI图骗退款,毁损的是自身声誉

2025-08-18
新浪财经
Why's our monitor labelling this an incident or hazard?
An AI system is explicitly involved as AI tools generate fake images used to deceive refund systems. The use of these AI-generated images directly leads to financial harm to merchants (harm to property and economic harm to communities). This constitutes an AI Incident because the AI system's use in fraudulent refund claims has directly caused harm. The article details realized harm rather than potential harm, so it is not a hazard or complementary information. The event is not unrelated as AI is central to the fraudulent activity.
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用AI做网购商品毁损图申请"仅退款"涉嫌违法 专家详解

2025-08-18
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate fake images that misrepresent product conditions, which directly causes financial harm to merchants through fraudulent refund claims. This fits the definition of an AI Incident because the AI system's use has directly led to harm (economic loss to merchants). The article details the legal consequences and responsibilities of involved parties, confirming the harm is realized and significant. Therefore, this is not merely a potential hazard or complementary information but a clear AI Incident involving misuse of AI causing harm.
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央视曝光恶意买家利用 AI 生成网购商品毁损图申请"仅退款

2025-08-18
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event explicitly involves the use of AI systems to create manipulated images that misrepresent product conditions, which are then used to fraudulently obtain refunds. This misuse of AI directly leads to economic harm to merchants and breaches legal and ethical standards. The harm is realized, not just potential, as merchants suffer losses and legal experts discuss the implications. The AI system's role is pivotal in enabling the fraudulent behavior, meeting the criteria for an AI Incident under the OECD framework.
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买家用AI制作假图申请仅退款

2025-08-18
t.cj.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate fake images that misrepresent product conditions, leading to fraudulent refund claims. This misuse directly causes economic harm to sellers, which qualifies as harm to property or economic interests. The AI system's role is pivotal in enabling the deception. Therefore, this is an AI Incident due to the direct harm caused by the AI-generated fake images used in fraud.
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锐评|用AI图骗退款,毁损的是自身声誉_京报网

2025-08-18
news.bjd.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate fake images that are submitted as evidence for refund claims. This misuse of AI directly causes financial harm to merchants by enabling fraudulent refunds, which is a form of harm to property and economic interests. The article explicitly states that merchants suffer losses and that the fraudulent behavior violates legal principles. The AI system's role is pivotal in enabling the deception. Hence, this is an AI Incident due to realized harm caused by AI misuse.
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买家用AI假图欺骗商家申请仅退款

2025-08-18
t.cj.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate manipulated images that deceive merchants into issuing refunds for undamaged products. This misuse of AI directly leads to financial harm to sellers, which qualifies as harm to property and economic interests. Therefore, this is an AI Incident because the AI system's use has directly led to harm through fraudulent claims and financial losses for merchants.
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AI造假图骗退款涉嫌违法

2025-08-18
t.cj.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event explicitly involves AI systems used to generate fake images that deceive e-commerce platforms into issuing refunds improperly. This misuse of AI directly causes financial harm to merchants (harm to property and economic interests). The AI system's outputs are pivotal in enabling fraudulent refund claims, fulfilling the criteria for an AI Incident as the harm is realized and directly linked to AI misuse.
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莫让AI造假成"薅羊毛"利器_社会纵议_红辣椒评论

2025-08-19
红网
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to create fraudulent evidence that causes direct economic harm to merchants and damages the integrity of the e-commerce platform, which qualifies as harm to communities and property. The AI system's misuse is central to the incident, fulfilling the criteria for an AI Incident. The article also discusses governance and technical responses but the primary focus is on the realized harm caused by AI misuse.
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用AI制作"毁损图"薅羊毛?平台监管和法律问责要跟上

2025-08-19
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI-generated images (an AI system) to commit fraud, which directly harms merchants financially and damages trust in the e-commerce ecosystem. This constitutes harm to property and communities (market trust), fitting the definition of an AI Incident. The article details realized harm caused by AI misuse, not just potential harm, and calls for regulatory and legal responses. Therefore, it qualifies as an AI Incident rather than a hazard or complementary information.
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买家虚构瑕疵"仅退款",商家"生成"店铺做外卖,"AI照骗"新套路怎么破

2025-08-20
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The article explicitly details how AI-generated fake images and voices are used to commit fraud and deceive consumers and merchants, leading to financial losses and violations of rights. The harms are realized and ongoing, not merely potential. The AI systems' use in fabricating evidence for refunds, creating fake storefront images, and cloning voices for deceptive marketing directly causes harm. The article also notes the difficulty in detection and the societal implications, confirming the significance of the harm. Hence, this is an AI Incident as per the definitions provided.
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用AI制作商品"毁损图"退款?这样"薅羊毛"涉嫌违法!

2025-08-20
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to create manipulated images that deceive e-commerce platforms into approving fraudulent refunds, causing direct financial harm to merchants. This meets the definition of an AI Incident because the AI system's use directly leads to harm (financial loss) and legal violations (fraud). The article details the harms, legal implications, and responsibilities of platforms, confirming the realized harm caused by AI misuse. Hence, it is classified as an AI Incident rather than a hazard or complementary information.
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用AI制作商品"毁损图"退款?这样"薅羊毛"涉嫌违法!

2025-08-20
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate manipulated images that falsely represent product damage, which directly leads to financial harm to merchants through fraudulent refund claims. The harm is realized and significant, including civil, administrative, and criminal law violations. The AI system's role in producing deceptive content is pivotal to the incident. Hence, it meets the criteria for an AI Incident rather than a hazard or complementary information.
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用AI造假仅退款或涉多领域违法

2025-08-20
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate fake images for fraudulent refund claims, which directly causes harm to merchants (financial loss) and violates laws (civil fraud, administrative penalties, and criminal fraud). The AI system's use in this fraudulent activity is central to the harm caused, meeting the criteria for an AI Incident due to direct harm and legal violations resulting from AI-generated content misuse.
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用AI伪造商品毁损图恶意退款?涉嫌违法!

2025-08-20
新浪财经
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to create falsified images that directly cause harm to merchants through fraudulent refund claims, constituting financial harm and violations of consumer protection laws. The AI system's use in generating deceptive content is central to the harm described. Therefore, this qualifies as an AI Incident because the AI system's use has directly led to realized harm (fraud and financial loss) and legal violations. The discussion of platform responsibilities and regulatory measures supports the assessment but does not change the primary classification.
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网购骗退款玩出新套路 有人用AI造假残次商品图

2025-08-21
China News
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions AI-generated or AI-modified images used by buyers to falsely claim product defects and obtain refunds. This constitutes misuse of AI systems in a way that directly causes harm to merchants (financial loss) and breaches legal obligations (fraud). The harm is realized, not just potential, as sellers have reported encountering these fake images. Hence, this qualifies as an AI Incident due to the direct involvement of AI in causing harm through fraudulent use.
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用AI做网购商品 "毁损图"申请"仅退款",可"刑"吗?

2025-08-17
k.sina.com.cn
Why's our monitor labelling this an incident or hazard?
The event involves the use of AI systems to generate falsified images that mislead e-commerce platforms and merchants, resulting in financial harm (loss of goods and shipping costs) to merchants. This constitutes a direct harm caused by the use of AI in fraudulent refund claims, which fits the definition of an AI Incident under violations of law and harm to property. The article also discusses legal and regulatory responses, but the primary focus is on the realized harm caused by AI misuse. Therefore, this is classified as an AI Incident.