
The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.
Chinese e-commerce merchants used AI-generated images to create overly attractive product photos, leading to significant discrepancies between advertised and delivered goods. Consumers received inferior products, resulting in widespread complaints, refund requests, and rising disputes, as the AI-generated visuals misled buyers and violated consumer rights.[AI generated]
Why's our monitor labelling this an incident or hazard?
The event involves AI systems explicitly used to generate product images that misrepresent the actual goods, leading to consumer harm through deception and violation of their rights. The harm is realized as consumers receive products that do not match the AI-generated images, causing dissatisfaction and disputes. The AI system's role is pivotal in creating the misleading images, directly contributing to the harm. Hence, this is an AI Incident rather than a hazard or complementary information.[AI generated]