ChatGPT, Claude và Grok đồng loạt... sập
2026-09-03
TUOI TRE ONLINE
The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.
On September 3, 2024, major AI chatbots including ChatGPT (OpenAI), Claude (Anthropic), and Grok (xAI) experienced a simultaneous global outage, reportedly due to a Microsoft Azure cloud infrastructure failure. The disruption affected millions of users worldwide, interrupting work and access to critical AI services.[AI generated]
Why's our monitor labelling this an incident or hazard?
The event involves the malfunction of AI systems (ChatGPT, Claude, Grok) caused by a cloud infrastructure failure, leading to a global service outage. This directly disrupts the operation of critical AI services, impacting users and communities dependent on them. The AI systems' malfunction has led to realized harm in the form of service unavailability, which fits the definition of an AI Incident under disruption of critical infrastructure and harm to communities. The event is not merely a potential risk or future harm, but an actual incident with direct consequences. It is not complementary information or unrelated, as the AI systems and their malfunction are central to the event.[AI generated]