Η Metα θα χρησιμοποιεί "ανθρώπινο θυρωρό" στο νέο της βοηθό ΑΙ
2026-09-23
Η Ναυτεμπορική
The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.
Meta's AI assistant Muse, designed to autonomously perform tasks including phone calls, secretly involved human operators in some calls. This led to privacy violations and at least one incident of discriminatory behavior by a human operator. Meta has since withdrawn the feature following internal and public concerns.[AI generated]
Why's our monitor labelling this an incident or hazard?
The article explicitly involves an AI system (Muse) that autonomously performs tasks but delegates some calls to human agents, who then access user data. This human involvement introduces a plausible risk of privacy violations, a form of harm to fundamental rights. Since no actual harm or data breach has been reported, but internal concerns and potential for harm exist, the event fits the definition of an AI Hazard. The AI system's use and design could plausibly lead to violations of privacy rights if the human concierge feature is deployed without adequate safeguards. Hence, the classification is AI Hazard.[AI generated]