Canadian says Meta won't let her talk to a human after killing her accounts
2026-09-29
Castanet
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Meta's automated systems permanently deleted Toronto resident Jasmine Ault's Facebook and Instagram accounts without warning, erasing 20 years of memories. Her only support option was ineffective AI chatbots, leaving her unable to restore access or contact a human representative. Similar incidents have been reported elsewhere.[AI generated]
Why's our monitor labelling this an incident or hazard?
Meta's AI systems have directly led to the permanent deletion of user accounts without warning, causing harm to the user's social connections and emotional well-being. The inability to reach a human representative and reliance on AI chatbots that fail to resolve the issue further compounds the harm. This fits the definition of an AI Incident because the AI system's use has directly led to harm to the individual and community (loss of social access and memories). The event is not merely a potential hazard or complementary information but a realized harm caused by AI system use and malfunction.[AI generated]