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British singer Raye's ticket registration for her Royal Albert Hall concert was overwhelmed by AI bots used by scalpers, generating hundreds of thousands of fake sign-ups. This forced her team to manually vet 1.8 million registrations to ensure genuine fans could access tickets at fair prices.[AI generated]
Why's our monitor labelling this an incident or hazard?
The use of AI bots to flood the sign-up process constitutes malicious use of an AI system that directly led to harm by disrupting fair ticket distribution and causing economic and community harm to fans and the artist. This fits the definition of an AI Incident because the AI system's use directly led to harm (economic and community harm through unfair ticket access).[AI generated]