EU sues IBM over airport border delays
2026-11-09
The Telegraph
The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.
The EU border agency eu-LISA sued IBM, Atos, and Leonardo after repeated delays and technical failures in the AI-powered Entry/Exit System (EES). The system's glitches caused long airport queues and disrupted border operations across Europe, highlighting harm to critical infrastructure from malfunctioning biometric recognition technology.[AI generated]
Why's our monitor labelling this an incident or hazard?
The Entry/Exit System is an AI system as it uses biometric recognition technology to process and verify identities. The lawsuit by the EU indicates that the system's deployment caused significant operational disruption (long queues) and possibly infringed on rights or legal obligations. The harm is realized and directly linked to the AI system's use, meeting the criteria for an AI Incident rather than a hazard or complementary information. The legal action further confirms the seriousness of the harm caused.[AI generated]