Agentic AI in organisations
This paper examines how agentic AI systems are being developed, deployed and governed in practice.

As general-purpose technologies like the steam engine and electricity once revolutionised society, artificial intelligence (AI) is likewise doing so today. By enhancing productivity, stimulating economic growth and creating new job opportunities, AI could significantly enhance human work and the labour market. However, AI also presents challenges, such as job displacement, if the transition to its use is not properly managed. The effects of AI on employment differ across sectors, regions and cities, as well as across skill levels. Adapting to this shift requires developing new skills that align with evolving labour market demands. Policymakers play an essential role in ensuring workers are equipped to thrive in an AI-driven economy. This paper examines how AI is transforming labour markets, shifting skill requirements and the policy responses needed to harness AI’s transformative potential while mitigating its social and economic risks.