This first AI-driven virtual assistant for a medical institution in the Baltics provides real-time responses to patient inquiries, offering information on doctor schedules, appointment availability, medical procedures, pricing, and hospital navigation. The chatbot processes 70–100 inquiries daily and is designed to improve patient communication and accessibility.
Name in original language
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Initiative overview
Latvia’s introduction of an AI-based virtual assistant in the healthcare sector marked a regional first in the Baltics. Beyond handling patient inquiries, the project was framed as part of a broader government agenda to integrate conversational AI into public services. By piloting the technology in a medical institution, the initiative aimed to demonstrate how AI could reduce administrative bottlenecks, improve service delivery, and set a precedent for scaling digital assistants across other sectors of public governance.
Name of responsible organisation (in English)
Ministry of Health
