The OECD.AI Policy Navigator

The Chat GOV.BR is an interface tool that aims to provide and maintain a complete and integrated communication and relationship service with citizens regarding the provision of public services, encompassing multiple channels, digital service, automation, and the use of AI resources, including LLMs, proprietary to the generative IA platform or integrated from third parties, the construction of proactive communication journeys, and integration with government systems.

Legislative consultants assist parliamentarians by producing consolidated executive summaries of bills, including justifications, amendments, attached bills, and approved substitutes. This process can take hours or days depending on the volume of related documents. The solution employs generative AI tools to help consultants create these summaries, which are then reviewed and supplemented as needed.

This initiative is a Generative AI Literacy Programme for public servants at Brazil’s National Telecommunications Agency. It offers workshops, guidance and examples to help staff use AI safely and effectively in real work tasks. It was created to build essential digital skills, promote responsible AI use and support the safe adoption of AI in daily administrative activities.

Anatel has developed AvalIA, a tool that uses artificial intelligence models to automatically assess the quality of telecommunications companies' responses to consumer complaints. This initiative seeks to make customer service more efficient and transparent, benefiting both consumers and the regulatory agency itself. AvalIA was created to expand and improve the analysis of companies' responses, ensuring that consumers receive more appropriate information and more effective solutions.

A set of guides designed to help public servants and the general public understand and responsibly use AI tools, without requiring prior IT knowledge. They provide an overview of Generative AI, its limits and risks, practical guidance for ethical use in the Brazilian public sector, tips for selecting tools, and best practices for prompt design, demystifying AI and supporting its responsible adoption.

The initiative integrates five specialised AI assistants into Chat-JT, the Brazilian Labor Justice's official tool. They support the entire conciliation cycle: from intelligent screening of high-potential settlement cases to strategic risk and burden-of-proof analysis. The system also enables immediate updates of complex calculations during hearings using the SELIC rate and savings indices, ensuring precision and agility in the judicial process.

Ulysses - Bill Procedural Routing Analysis is an AI system incoming legislative bills to identify procedural requirements and committee assignments, then produces a dispatch draft suggesting the bill's processing regime, committee routing order, and consideration procedures. It supports the Clerk’s staff before sending the bill to be discussed in the legislative committees. The Clerk staff are required to make many deep analyses of each incoming bill, which requires a lot of time.

NugepIA is an AI tool that organizes repetitive lawsuits to ensure faster and more consistent decisions for citizens. It was developed to replace slow manual processes and spreadsheets that were prone to human error in identifying similar cases. The system now automatically identifies identical cases and extracts dates from documents, making the court’s work more efficient.