Name in original language
디지털포용법
Initiative overview
The Digital Inclusion Act of Korea establishes a comprehensive legal framework to ensure that all people can benefit from digital and artificial intelligence (AI) technologies without discrimination or exclusion. As digital and AI-based systems have become central to public administration and service delivery, gaps in access, skills, and usability have created new forms of inequality, particularly affecting older persons, persons with disabilities, migrants, and individuals with limited digital experience.
To address these challenges, the Act defines digital inclusion as a shared responsibility of government and society and sets out clear obligations for national and local authorities. It requires the development of multi-year national plans and annual implementation plans to systematically reduce digital barriers and strengthen digital capabilities across the population. This planning framework enables coordinated action across ministries, levels of government, and policy sectors.
A key feature of the Act is the introduction of a Digital Inclusion Impact Assessment. Public authorities are required to assess whether new or significantly modified digital and AI-based services, products, or policies may create barriers for digitally vulnerable groups. When risks are identified, authorities are encouraged to take corrective actions at an early stage. This mechanism supports the prevention of exclusion before harms occur and aligns with international discussions on trustworthy and human-centred AI.
The Act also strengthens accessibility requirements for digital and AI-enabled public services. It includes certification schemes and incentives to promote accessible digital products and services, as well as mandatory accessibility measures for self-service technologies such as kiosks. These provisions aim to ensure that digital transformation in government does not disadvantage people who rely on alternative formats, assistive technologies, or human support.
Beyond public service delivery, the Act promotes the development and scaling of digital inclusion technologies. It supports research and development, standardization, professional training, and international cooperation related to inclusive digital and AI solutions. By linking social inclusion goals with innovation and industry development, the Act provides a sustainable foundation for inclusive digital transformation.
Through its legal basis, implementation mechanisms, and preventive approach, the Digital Inclusion Act offers a replicable policy and governance model for governments seeking to advance inclusive and trustworthy AI adoption in the public sector.
