The OECD.AI Policy Navigator

Taína is a public artificial intelligence initiative developed by the Government Office of Information and Communication Technologies (OGTIC) of the Dominican Republic, in collaboration with Universidad del Caribe (UNICARIBE) and the Center for Public Intelligence (CPI), an applied research lab focused on public AI systems. The initiative was launched as a research and development (R&D) project to explore how artificial intelligence could be applied to citizen assistance in an ethical, inclusive, and context-aware manner. CPI contributed to the conceptual and technical design of the public AI infrastructure, while UNICARIBE supported academic validation and testing environments. Taína provides guided assistance covering all services available in the official public service catalogue of the Dominican State. Through natural language interaction, citizens can consult requirements, procedures, documentation, timelines, and institutional responsibilities in clear and accessible language. The system structures and interprets catalogue information to make it easier for people to navigate government services. In its current version, Taína operates through a web interface and has been validated in academic and citizen environments to test usability, clarity, and accessibility. The next phase of the initiative includes integration with the Government Call Center, enabling citizens to interact with Taína via telephone as well as digital channels. The objective is to embed the AI agent across the State’s omnichannel service system, ensuring consistent responses through web, phone, and future service touchpoints. Taína is designed as public AI infrastructure rather than as a proprietary product. Built under open-source principles, it enables collaborative development and oversight by public institutions, developers, and universities. Guided by principles of ethics, inclusion, accountability, and public value, the project seeks to position artificial intelligence as a shared digital public good that strengthens access to information and public services across the Dominican Republic.