Microsoft Teams Bug Prevents Android Phones from Calling Emergency Services

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A bug in the Microsoft Teams app on Android 10+ devices, especially when not logged in, caused phones to fail when dialing emergency numbers like 911. The issue, due to an interaction between Teams and Android's telephony system, prevented critical emergency calls until Microsoft and Google released urgent fixes.[AI generated]

Why's our monitor labelling this an incident or hazard?

The Microsoft Teams app is an AI system in the broad sense as it is a sophisticated software application involving complex functionalities, including communication and possibly AI components. The malfunction of this AI system (the app) has directly led to harm by preventing users from making emergency calls, which is an injury or harm to the health of persons (harm category a). Therefore, this qualifies as an AI Incident because the AI system's malfunction has directly caused harm by disrupting emergency communication capabilities.[AI generated]
Harm types
Physical (injury)Physical (death)

Severity
AI incident


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