Insurers’ AI-driven apps secretly score drivers, raising privacy concerns

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The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.

Insurers are using AI-powered data from smartphone apps and connected cars to monitor safety habits—sudden braking, speeding, phone use—and compute “driving scores” via Arity. Scores influence premiums without transparent opt-in consent. Consumer lawsuits and advocates warn this secretive risk assessment breaches privacy rights and may unfairly hike rates.[AI generated]

Why's our monitor labelling this an incident or hazard?

The event involves AI systems that process sensor data from smartphones to generate driving behavior scores. These scores are used by insurers to set rates, which can cause economic harm and potential violations of privacy and consumer rights. The data collection without clear consent and the use of AI to profile drivers constitute a breach of obligations intended to protect fundamental and labor rights. Since the harm (privacy violation, unfair discrimination) is occurring due to the AI system's use, this qualifies as an AI Incident.[AI generated]
AI principles
Privacy & data governanceTransparency & explainabilityFairnessAccountabilityRespect of human rights

Industries
Financial and insurance servicesMobility and autonomous vehiclesDigital security

Affected stakeholders
Consumers

Harm types
Human or fundamental rightsEconomic/Property

Severity
AI incident

Business function:
AccountingMonitoring and quality control

AI system task:
Event/anomaly detectionForecasting/predictionOrganisation/recommenders

In other databases

Articles about this incident or hazard

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Is Your Driving Being Secretly Scored?

2024-06-09
The New York Times
Why's our monitor labelling this an incident or hazard?
The event involves AI systems analyzing driving data to score drivers, which is an AI system use. The article does not report actual harm occurring but raises concerns about privacy violations and lack of transparency, which could plausibly lead to harm such as unfair insurance practices or breaches of privacy rights. Therefore, this situation fits the definition of an AI Hazard, as the AI system's use could plausibly lead to violations of rights and other harms if unregulated or misused.
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Your Driving, Tracked

2024-06-09
The New York Times
Why's our monitor labelling this an incident or hazard?
The event involves AI systems analyzing driving data to generate scores that impact insurance pricing, which is an AI system use. The harm described is primarily a violation of privacy rights and potential unfair treatment due to opaque data collection and scoring practices. However, the article does not document a specific realized harm or incident but discusses ongoing practices and concerns. Therefore, it fits best as Complementary Information, providing context and raising awareness about AI-driven data collection and its implications, rather than reporting a concrete AI Incident or AI Hazard.
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Is Your Driving Being Secretly Scored?

2024-06-09
Yahoo
Why's our monitor labelling this an incident or hazard?
The event involves AI systems (telematics and data analytics) used in insurance risk assessment. However, the article does not describe any direct or indirect harm that has occurred due to these AI systems, such as injury, rights violations, or other significant harms. The concerns raised relate to potential privacy violations and unfair discrimination, but these are not documented as realized harms in the article. The article also discusses regulatory alerts and consumer advice, which are responses to the situation rather than new incidents or hazards. Therefore, this is best classified as Complementary Information, providing context and updates on AI use and societal responses without reporting a new AI Incident or AI Hazard.
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Are your phone apps collecting data on how you brake or speed? - Autoblog

2024-06-10
Autoblog
Why's our monitor labelling this an incident or hazard?
The event involves AI systems that process sensor data from smartphones to generate driving behavior scores. These scores are used by insurers to set rates, which can cause economic harm and potential violations of privacy and consumer rights. The data collection without clear consent and the use of AI to profile drivers constitute a breach of obligations intended to protect fundamental and labor rights. Since the harm (privacy violation, unfair discrimination) is occurring due to the AI system's use, this qualifies as an AI Incident.
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You could have a driver score that is affecting your rates without ever knowing about it

2024-06-11
Carscoops
Why's our monitor labelling this an incident or hazard?
The article involves AI systems analyzing driving data to generate driver scores affecting insurance rates, which fits the definition of an AI system and its use. However, no direct or indirect harm such as injury, legal rights violation, or property/community harm is reported as having occurred. The concerns raised are about potential privacy violations and lack of informed consent, which could plausibly lead to harm (e.g., unfair discrimination or privacy breaches). Since the article focuses on the potential risks and privacy pitfalls without documenting an actual incident of harm, it qualifies as an AI Hazard rather than an AI Incident or Complementary Information.
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Apps may be to blame for your rising car insurance costs

2024-06-12
Post and Courier
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions the use of apps collecting driving data, which is then processed by Arity, an AI-driven system that generates driving scores influencing insurance premiums. The resulting harm is the increased cost of car insurance for users, which is a direct economic harm linked to the AI system's use. Additionally, the unclear consent and data usage disclosures suggest a violation of user rights. Therefore, the event meets the criteria for an AI Incident due to direct harm caused by the AI system's use.
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NYT: Is Your Driving Being Secretly Scored?

2024-06-09
Democratic Underground
Why's our monitor labelling this an incident or hazard?
The article indicates that AI systems embedded in apps and connected vehicles collect and analyze driving behavior data, which is then used by insurance companies to make decisions about risk classification. This use of AI directly affects individuals' rights, particularly privacy and potentially fair treatment in insurance underwriting. The lack of user awareness or consent suggests a violation of rights or obligations under applicable laws protecting privacy and labor rights. Therefore, this constitutes an AI Incident due to the realized harm of rights violations through AI use.
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Apps may be to blame for your rising car insurance costs

2024-06-12
The Fresno Bee
Why's our monitor labelling this an incident or hazard?
The event involves AI systems in the form of data analytics and scoring algorithms used by Arity to evaluate driving behavior from app data. This use of AI influences insurance rates, which can impact consumers financially. However, the article does not describe any realized harm such as injury, rights violations, or other direct negative outcomes. The main issue is the lack of clear disclosure and potential privacy concerns, which could lead to harm but is not confirmed as having occurred. Therefore, this is best classified as Complementary Information, providing context and raising awareness about AI's role in insurance pricing and data privacy, without reporting a specific AI Incident or Hazard.
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Is Your Driving Being Secretly Scored?

2024-06-09
End Time Headlines
Why's our monitor labelling this an incident or hazard?
The article explicitly discusses AI-based telematics systems that monitor and score driving behavior, which insurers use to determine insurance rates. The use of these AI systems has directly led to harms including privacy violations, lack of informed consent, and potential discriminatory pricing practices affecting consumers financially and in terms of their rights. The lawsuits filed against General Motors and the concerns raised by consumer advocates demonstrate realized harm. Therefore, this event qualifies as an AI Incident because the AI system's use has directly led to violations of rights and significant harm to individuals and communities through privacy breaches and unfair insurance practices.
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Is Your Driving Being Secretly Scored?

2024-06-11
SGT Report
Why's our monitor labelling this an incident or hazard?
The event involves AI systems used to analyze driving behavior and generate driving scores that affect insurance rates. The use of these AI systems has directly led to harms including violations of privacy rights and potentially unfair treatment of consumers, as evidenced by lawsuits and consumer complaints. The lack of clear consent and transparency constitutes a breach of obligations intended to protect fundamental rights. Therefore, this qualifies as an AI Incident because the AI system's use has directly led to violations of rights and harms to individuals' privacy and autonomy.
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Report: Phone Apps Aid Car Insurance Companies in Covertly Gathering Driver Data | HowAfrica Latest news, views, gossip, photos and video

2024-06-11
How Africa News
Why's our monitor labelling this an incident or hazard?
The event describes the use of AI systems embedded in smartphone apps that analyze sensor and location data to generate driving scores used by insurance companies for pricing. The involvement of AI in processing and scoring driving behavior is explicit. The harm arises from the indirect effect of these AI-driven scores leading to increased insurance premiums, which affects consumers financially and involves privacy concerns. Although users must opt in, the research highlights that consent may not be fully informed, raising issues of transparency and potential rights violations. Therefore, this qualifies as an AI Incident due to realized harm linked to AI system use and data sharing practices.
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Instapundit " Blog Archive " PRIVACY: Car insurance companies secretly collecting driver data with the help of phone apps. The

2024-06-11
InstaPundit.Com
Why's our monitor labelling this an incident or hazard?
An AI system is involved as Arity uses AI to compute driving scores from sensor data. The event involves the use of AI systems in data collection and analysis for insurance risk assessment. However, there is no direct or indirect harm reported such as injury, rights violations, or property damage. The main issue is privacy and informed consent, which while concerning, does not constitute a violation of rights under applicable law as described, nor does it describe realized harm. The event does not describe a plausible future harm scenario either, but rather a current practice with potential ethical concerns. Therefore, it is best classified as Complementary Information, providing context on AI use and privacy implications in the insurance sector.
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Car insurance companies secretly collecting driver data with the help...

2024-06-10
New York Post
Why's our monitor labelling this an incident or hazard?
The event involves AI systems (Arity's driving score algorithms) that analyze sensor and location data to assess driving behavior and influence insurance rates. The use of these AI systems has directly led to harm in the form of privacy violations and potentially unfair insurance pricing practices, as users are not fully informed about the data sharing and its implications. This fits the definition of an AI Incident because it involves violations of human rights (privacy) and harm to individuals through the AI system's use. The harm is realized, not just potential, as users have reported increased insurance rates based on this data. Hence, the classification is AI Incident.