LJ Hooker branch used AI to generate real estate listing with non-existent schools
2024-11-11
The Guardian
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LJ Hooker, a major Australian real estate agency, used ChatGPT to generate property listings, resulting in false claims about non-existent schools near a rental home in Farley, NSW. This misinformation could mislead potential renters, violating consumer rights. The agency corrected the error after being contacted by Guardian Australia.[AI generated]
Why's our monitor labelling this an incident or hazard?
An AI system (ChatGPT) was explicitly used to generate the listing text, and its outputs directly led to the publication of false claims about nearby schools—constituting misinformation and consumer deception. This is a realized harm caused by the AI’s malfunction (hallucination) in production use, classifying it as an AI Incident.[AI generated]