
The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.
Google has discontinued smart features and support for first- and second-generation Nest Learning Thermostats, but the devices continue to transmit detailed user data, including motion and temperature logs, to Google. This ongoing data collection without user benefit or consent raises significant privacy and consumer rights concerns.[AI generated]
Why's our monitor labelling this an incident or hazard?
The event involves an AI system (the smart thermostat's cloud-based AI features) whose use has directly led to harm: users lose smart functionality they paid for, while Google retains collected data, creating an asymmetrical and potentially unfair relationship. This harms consumer rights and trust, fitting the definition of harm to communities and violation of rights. The harm is realized, not just potential, as devices have already lost features. Hence, it is an AI Incident rather than a hazard or complementary information.[AI generated]