AI Chatbots Used for Emotional Support Raise Privacy Concerns in Latin America

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A Kaspersky study found that 21% of Latin American, including Mexican, AI users turn to chatbots for emotional support, especially during emotionally difficult times like Blue Monday. Experts warn this trend poses privacy and security risks, as users may share sensitive personal information with AI systems.[AI generated]

Why's our monitor labelling this an incident or hazard?

The event involves AI systems (chatbots) used for emotional support, with potential risks to user privacy and security. No direct or indirect harm has been reported as having occurred; the article focuses on the plausible future harms that could arise from misuse or vulnerabilities of these AI chatbots. Therefore, this qualifies as an AI Hazard because it describes circumstances where AI use could plausibly lead to harm, such as privacy violations, emotional harm, or fraud, but no incident has yet materialized.[AI generated]
AI principles
Privacy & data governanceRobustness & digital security

Industries
Consumer servicesDigital security

Affected stakeholders
Consumers

Harm types
Human or fundamental rights

Severity
AI hazard

AI system task:
Content generationInteraction support/chatbots


Articles about this incident or hazard

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Blue Monday: 21% de los latinoamericanos habla con chatbots cuando se siente triste

2026-01-16
Revista Summa
Why's our monitor labelling this an incident or hazard?
The event involves AI systems (chatbots) used for emotional support, with potential risks to user privacy and security. No direct or indirect harm has been reported as having occurred; the article focuses on the plausible future harms that could arise from misuse or vulnerabilities of these AI chatbots. Therefore, this qualifies as an AI Hazard because it describes circumstances where AI use could plausibly lead to harm, such as privacy violations, emotional harm, or fraud, but no incident has yet materialized.
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21% de los mexicanos habla con chatbots cuando se siente triste

2026-01-15
Vértigo Político
Why's our monitor labelling this an incident or hazard?
The article centers on the potential privacy and security risks posed by the use of AI chatbots for emotional support, which could plausibly lead to harms such as data breaches, identity theft, or emotional harm from misinformation or malicious actors. Since no actual harm or incident is reported, and the main focus is on raising awareness and providing protective recommendations, this qualifies as an AI Hazard. It highlights credible risks stemming from the use of AI systems but does not describe a realized AI Incident. Therefore, the classification is AI Hazard.
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Blue Monday: 21% de los latinoamericanos habla con chatbots cuando se siente triste

2026-01-15
Ojo
Why's our monitor labelling this an incident or hazard?
The event involves AI systems (chatbots) used for emotional support, which can plausibly lead to harms such as privacy violations, fraud, and emotional harm if personal data is compromised or misused. Since no actual harm or incident is described as having occurred, but credible risks and warnings are presented, this qualifies as an AI Hazard. The article's main focus is on the potential risks and recommended precautions rather than reporting a concrete AI Incident or a governance response, so it is not Complementary Information.
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Revelan que 21% de mexicanos habla con chatbots cuando se siente triste - Quadratín

2026-01-16
Noticias de San Luis Potosí
Why's our monitor labelling this an incident or hazard?
The event involves AI systems (chatbots) used by people for emotional support, which is an AI system use case. The article highlights potential privacy risks from sharing sensitive information with these AI systems, which could plausibly lead to harm (privacy violations). Since no actual harm or incident is described, but a credible potential risk is noted, this fits the definition of an AI Hazard rather than an AI Incident or Complementary Information. It is not unrelated because it concerns AI use and associated risks.
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Chatbots como refugio emocional: tendencia creciente con riesgos ocultos

2026-01-16
Diario Expreso
Why's our monitor labelling this an incident or hazard?
The article explicitly involves AI systems (chatbots) used for emotional support. It does not describe any realized harm but warns about plausible risks such as data leakage, privacy violations, and malicious use of chatbot interactions. These risks could plausibly lead to harms such as violations of privacy rights and potential emotional or financial harm from fraud. Since no actual harm is reported but credible risks are identified, this fits the definition of an AI Hazard rather than an AI Incident or Complementary Information.
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Blue Monday 2026: El 22% de los chilenos recurre a chatbots de IA cuando se siente triste

2026-01-16
24horas.cl
Why's our monitor labelling this an incident or hazard?
The event involves AI systems explicitly (chatbots using AI for emotional support). The article does not describe any realized harm but warns about plausible risks including privacy breaches and identity theft, which are violations of rights and could harm individuals. Since the harm is potential and not yet realized, this fits the definition of an AI Hazard rather than an AI Incident. The article also provides recommendations for protection, but its main focus is on the potential risks rather than on a response to an incident, so it is not Complementary Information.
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Revelan que 21% de mexicanos habla con chatbots cuando se siente triste

2026-01-16
Noticias de Yucatán
Why's our monitor labelling this an incident or hazard?
The article involves AI systems (chatbots) and discusses user interaction with them, but it does not describe any realized harm such as privacy breaches or other violations. The privacy risks are potential and general, not tied to a specific incident or event causing harm. Hence, it does not meet the criteria for AI Incident or AI Hazard. Instead, it provides supporting information about AI use and associated risks, fitting the definition of Complementary Information.
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¿Por qué no deberías compartir tus sentimientos con los chatbots? | Sitios Argentina.

2026-01-17
Sitios Argentina
Why's our monitor labelling this an incident or hazard?
The article explicitly mentions AI chatbots and their use, indicating AI system involvement. However, it does not describe any realized harm or incident resulting from these chatbots, only potential privacy risks and misuse. The warnings and recommendations are preventive and informative, fitting the definition of Complementary Information. There is no direct or indirect harm reported, nor a specific event of plausible future harm detailed. Hence, the classification as Complementary Information is appropriate.
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IA como apoyo emocional: 22% de chilenos conversa con chatbots en momentos de tristeza

2026-01-19
El Mostrador
Why's our monitor labelling this an incident or hazard?
The article centers on the current use of AI chatbots for emotional support and the associated potential risks, such as privacy and cybersecurity concerns, and the limitations of AI in providing genuine emotional care. No direct or indirect harm has been reported as having occurred due to these AI systems. The discussion is about plausible future risks and societal changes rather than a specific incident or hazard event. Therefore, this fits the definition of Complementary Information, as it provides context, expert warnings, and societal reflections on AI's evolving role without describing a concrete AI Incident or AI Hazard.