AI Adoption Leads to Job Losses Among Entry-Level Workers in the US

Thumbnail Image

The information displayed in the AIM should not be reported as representing the official views of the OECD or of its member countries.

Goldman Sachs reports that the adoption of AI systems like ChatGPT has reduced monthly job growth in the US by about 16,000 positions and increased unemployment by 0.1 percentage points, with the greatest impact on entry-level and less experienced workers. Sectors such as call centers and claims processing are most affected.[AI generated]

Why's our monitor labelling this an incident or hazard?

The article explicitly involves AI systems affecting employment through their use, leading to measurable harms such as job losses and increased unemployment, especially among entry-level workers. These effects constitute harm to people (harm to groups of workers) due to AI's use in substituting human labor. Since the harm is realized and directly linked to AI system use, this qualifies as an AI Incident under the OECD framework.[AI generated]
AI principles
Human wellbeingRespect of human rights
Industries
Financial and insurance servicesBusiness processes and support services
Affected stakeholders
Workers
Harm types
Economic/Property
Business function:
Citizen/customer service
AI system task:
Interaction support/chatbotsContent generation

Articles about this incident or hazard