The OECD.AI Policy Navigator

Given the need to reinforce HPC capacities and adapt to generative AI developments, and building on consultation with representatives from industry and academia, Spain released an updated national AI strategy in May 2024.

This initiative uses artificial intelligence to automatically summarise appeals submitted by citizens to the Social Security administration. It helps caseworkers quickly understand the main issues raised and classify each appeal for the appropriate handling. The system was developed to speed up processing times and manage growing workloads while ensuring citizens’ appeals are handled more efficiently.

Incubator focused on AI-based solutions for public sector organizations, with a focus on use cases involving generative AI. Although no public announcement had been issued at the time of writing, Spanish authorities report having received more than 300 requests from ministries. A prioritization protocol and development guidelines for the use cases are being developed.

CiudadanIA uses AI to accelerate the processing of citizen letters addressed to the Spanish President through the “Write to the President” service. Small language models generate summaries of citizen correspondence, enabling faster routing and response. The project also produced open-source tools for testing AI prompts and models at scale, including an LLM-as-a-judge evaluation framework, contributing to trustworthy AI in government.

ServetIA is an AI-powered research platform developed for the Spanish Prime Minister’s Office to help government staff conduct faster, more thorough policy research. The tool uses large language models with source verification to provide reliable, evidence-based outputs. It was developed to reduce the time public servants spend on information gathering and improve the quality of briefing materials supporting government decision-making. ServetIA is in Beta.