Name in original language
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Initiative overview
The Flemish Government Agency for Innovation and Entrepreneurship (VLAIO) has implemented artificial intelligence to enhance its support for entrepreneurs and businesses. The initiative addresses the challenge of providing timely, accurate, and consistent guidance to start-ups and established companies navigating complex procedures related to enterprise creation, funding, and innovation.
At the core of this initiative is a generative AI-powered chatbot. The chatbot is designed to respond to entrepreneurs’ queries in a reliable and efficient manner, covering a wide range of topics such as business registration, innovation grants, regulatory requirements, and support programs. By automating responses to common questions, the system helps reduce administrative workload and ensures that users receive prompt guidance.
The AI solution is integrated within VLAIO’s existing digital services and is continually updated to reflect policy changes and emerging business needs. It draws on a knowledge base maintained by VLAIO experts, allowing it to deliver accurate answers while also learning from new interactions. The chatbot supports entrepreneurs in real time, enabling them to focus on strategic planning and business development rather than navigating administrative complexity.
