Name in original language
គោលនយោបាយរដ្ឋាភិបាលឌីជីថលកម្ពុជា ២០២២-២០៣៥
Initiative overview
The process of building a digital government in Cambodia is still in an early stage, as the digitalization of ministries and institutions has not yet been fully harmonized. Most systems focus on developing applications to facilitate the work without having a strategy for long-term digital transformation and without considering the efficiency and effectiveness that data centralization provides.
The development of digital government in Cambodia faces many challenges, which are the weaknesses of the digital government system, including digital connectivity infrastructure that does not yet cover the entire country, problems with quality of services and access to financial resources, overlapped digital systems in ministries and institutions that were created according to individual needs, and the lack of a common national platform. Another weakness is the lack of a national data center for storing data and providing computing resources, while all ministries and institutions have almost no infrastructure and technical capacity for ensuring digital security.
The vision of this policy is to “establish a digital government to improve the citizens’ quality of life and build their trust through better public service provision.” To achieve this vision, the Cambodia Digital Government Policy 2022-2035 has set out 10 strategies: first, the establishment and improvement of digital connectivity infrastructure; second, the establishment and improvement of digital payment system infrastructure for public services; Page vii third, the establishment and strengthening of digital security infrastructure; fourth, the development of postal service infrastructure; fifth, the organization of digital government governance; sixth, the digital transformation of the government and public services; seventh, the development of digital human capital; eighth, the promotion of digital research and innovation; ninth, the organization of collaborations with digital technology companies; and tenth, the promotion of digital start-ups. Under the 10 strategies above, there are 83 priority actions comprising various projects.
Overall, selecting priority actions for the development of digital government demonstrates the interconnection, complementation, depth, and conformity with the clear strategies in line with concrete objectives and goals towards complete digital transformation as set out by the Royal Government for 2035. Furthermore, the implementation of those priority actions will be in line with the master plan that has a precise roadmap fueled by strong political will to achieve success, efficiency, and effectiveness. Each priority action is accompanied by concrete measurement indicators in the clear planning phases, with the ministries and institutions responsible for implementing those priority actions.
