The OECD.AI Policy Navigator

The Chat GOV.BR is an interface tool that aims to provide and maintain a complete and integrated communication and relationship service with citizens regarding the provision of public services, encompassing multiple channels, digital service, automation, and the use of AI resources, including LLMs, proprietary to the generative IA platform or integrated from third parties, the construction of proactive communication journeys, and integration with government systems.

Ulysses - Bill Procedural Routing Analysis is an AI system incoming legislative bills to identify procedural requirements and committee assignments, then produces a dispatch draft suggesting the bill's processing regime, committee routing order, and consideration procedures. It supports the Clerk’s staff before sending the bill to be discussed in the legislative committees. The Clerk staff are required to make many deep analyses of each incoming bill, which requires a lot of time.

Fala.BR is the single-entry platform for ombudsman submissions to Brazil’s Federal Government. However, fewer than 3% of submissions are linked to a specific public service, limiting service evaluation from the user’s perspective. This initiative uses artificial intelligence to automatically connect citizen submissions to relevant public services, helping institutions improve public services and their quality and effectiveness based on citizens’ experiences.

Trending Topics in Ombudsman Submissions uses artificial intelligence to identify common themes in submissions sent by citizens to the Brazilian Federal Government through the Fala.BR ombudsman platform. It shows how these topics change over time and highlights sudden increases in complaints or concerns. This helps public institutions respond faster and coordinate actions across agencies.

The Judicial Branch (PJMT) adopts an AI governance model structured through strategic and operational committees responsible for guiding, prioritising, and overseeing institutional initiatives. The AI Center serves as the central hub, integrating the development, management, and application of AI across the judiciary. The model includes feasibility analysis, approval workflows, and budgetary, ethical, and legal controls, aligned with National Council of Justice (CNJ) Resolution No. 615/2025.

This initiative is a Generative AI Literacy Programme for public servants at Brazil’s National Telecommunications Agency. It offers workshops, guidance and examples to help staff use AI safely and effectively in real work tasks. It was created to build essential digital skills, promote responsible AI use and support the safe adoption of AI in daily administrative activities.

Anatel has developed AvalIA, a tool that uses artificial intelligence models to automatically assess the quality of telecommunications companies' responses to consumer complaints. This initiative seeks to make customer service more efficient and transparent, benefiting both consumers and the regulatory agency itself. AvalIA was created to expand and improve the analysis of companies' responses, ensuring that consumers receive more appropriate information and more effective solutions.

A set of guides designed to help public servants and the general public understand and responsibly use AI tools, without requiring prior IT knowledge. They provide an overview of Generative AI, its limits and risks, practical guidance for ethical use in the Brazilian public sector, tips for selecting tools, and best practices for prompt design, demystifying AI and supporting its responsible adoption.