gIAp is a digital platform under development that aims to help public sector organisations optimise the delivery of in-person services using advanced data analysis. It is intended to match service supply with demand, evaluate efficiency, and offer suggestions for improvement based on data. The platform plans to integrate multiple sources of input, including citizen feedback, and expand its coverage over time.
Name in original language
Agency for Administrative Modernisation, I.P.
Initiative overview
The gIAp platform initiative seeks to address inefficiencies in how public services are delivered on site. Its goal is to evaluate patterns of demand and supply, identify bottlenecks, and propose data-driven scenarios to improve efficiency and user satisfaction. Through performance analytics, the tool would allow public administrators to make more informed decisions about staffing, opening hours, and resource allocation.
Key intended features include:
- Integration of various data sources (e.g. administrative data, service usage statistics, citizen feedback)
- Scenario modelling to test changes (for instance, adjusting service hours or staff levels)
- Dashboards and visualisations for public officials to monitor performance over time
Name of responsible organisation (in English)
gIAp Solução Inteligente para Atendimento Presencial
