Name in original language
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Initiative overview
The Czech Republic is undertaking a comprehensive modernisation of its Emergency Call Center system by integrating artificial intelligence (AI) tools to improve its efficiency, functionality, and responsiveness. This initiative addresses the growing need for faster, more coordinated emergency responses in an era of increasing data complexity and demand for real-time decision-making.
The project’s primary goal is to establish a unified, modern environment that seamlessly connects all components of the country’s integrated rescue system. This includes the development of an updated dispatcher interface, application layer, and central database—all designed to work together in a cohesive, interoperable framework. By ensuring full integration, the new system will enhance communication between emergency operators, police, fire, and medical services, enabling faster and more accurate responses to emergencies.
AI plays a central role in this transformation. Advanced analytics and machine learning tools will be employed to optimise workflows, forecast resource needs, and set capacity parameters across the emergency network. These capabilities will not only improve operational performance but also help identify patterns and areas for efficiency gains, contributing to better public safety outcomes.
