The OECD.AI Policy Navigator

Our policy navigator is a living repository from more than 80 jurisdictions and organisations. Use the filters to browse initiatives and find what you are looking for.

Overview National International All initiatives

MSO OneService Chatbot

https://www.tech.gov.sg/media/technews/developing-the-one-service-chatbot
Added by:   National contact point
Added on:   09 Jul 2025
Updated by:   OECD analyst
Updated on:   09 Jul 2025
MSO OneService chatbot enables citizens to easily lodge a case and provide additional, crucial information about the complaint through commonly used social messaging apps, such as WhatsApp and Telegram.

Name in original language

MSO OneService Chatbot

Initiative overview

The initiative has the following objectives:To use AI to improve public service delivery for citizens.

Name of responsible organisation (in English)

Ministry of Communications and Information (MCI)

AI Tags

AI CapabilitiesGenerative AI

About the policy initiative

Singapore
Singapore

Organisation:

  • Ministry of Communications and Information (MCI)

Category:

  • National – AI policy initiatives, regulations, guidelines, standards and programmes or projects

Initiative type:

  • AI use cases/projects in the public sector

Participating organisations:

—

Participating countries:

—

Status:

  • Active

Start Year:

  • 2021

Binding:

  • Non-binding

Other relevant urls:

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