streamline digital services to help taxpayers and businesses to interact with the tax authorities.
Name in original language
Otimização dos serviços digitais disponibilizados pela AT
Initiative overview
The initiative has the following objectives:Identify patterns regarding the services accessed through in-person assistance, telephone assistance, and the e-Desk (e-Balc£o). By correlating the different data, define a more effective strategy for providing digital services on the Portal das Finanas (Tax Portal) as the preferred channel of interaction with taxpayers and economic operators.
Name of responsible organisation (in English)
Tax and Customs Authority
