The OECD.AI Policy Navigator

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Overview National International All initiatives

Social Security Chatbot

Added by:   National contact point
Added on:   25 Sep 2025
Updated by:   OECD analyst
Updated on:   26 Sep 2025
A chatbot created during the COVID-19 crisis to answer citizens’ frequent questions, with future plans for full integration with the Social Security Portal and the addition of live chat options with human agents.

Name in original language

-

Initiative overview

Portugal launched an AI-powered virtual assistant on the ePortugal portal during the COVID-19 crisis to make public services easier to access online. The tool answers frequent questions, guides users through procedures such as accessing their digital authentication systems, and is available in several languages.

Name of responsible organisation (in English)

Secretary of State for Digitalization and Administrative Modernization

AI Tags

DataAI Governance & PolicyTrustworthy AI

About the policy initiative

Portugal
Portugal

Organisation:

  • Secretary of State for Digitalization and Administrative Modernization

Category:

  • National – AI policy initiatives, regulations, guidelines, standards and programmes or projects

Initiative type:

  • Initiative/Investment in natural language processing

Participating organisations:

—

Participating countries:

—

Status:

  • Active

Start Year:

  • 2020

Binding:

  • Non-binding

Other relevant urls:

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