Please provide a consolidated description of your organisation's approach to risk management across the AI system lifecycle, including how the practices identified above operate together and any cross-cutting governance, review or escalation processes. Please also indicate how often these practices are reviewed and what types of events trigger reviews and updates. Where relevant, please distinguish between different types of AI systems (e.g. generative or agentic AI).
SUHUL is an application developer and deployer: we do not train models, so our risk management focuses on how third-party models are integrated into business workflows.
Plan and design: each AI feature is scoped by what data it reads, what actions it can take and who can trigger it; features are grouped into read-only (summaries, classification), drafting (suggestions labelled as AI), and agentic (tool use). Data: customer content is routed by a single egress policy — by default it stays on Cloudflare Workers AI; other providers are used only after the customer opts in; Taiwan-only customers are processed only in the Taiwan region; identifiers are masked before leaving Cloudflare when the customer's policy requires it. Build and integrate: all model calls go through common entry points that apply the egress policy, usage metering and logging; untrusted content from tools and attachments is screened for prompt injection. Verify and validate: type checks and automated tests (including prompt-injection and permission cases) run in a clean build before every release. Deploy: releases are uploaded at 0% traffic and switched only after sign-off by the Governor. Operate and monitor: every AI call is logged with feature, model, workspace, operator and cost; outcomes and failures are recorded and feed alerts.
For agentic features, each tool is registered with a permission and risk level, can be disabled centrally, and actions that change records or contact third parties require human confirmation bound to the exact parameters; refunds, rate publication and financial close are blocked for AI agents. Practices are reviewed when a model or provider changes, when a new agentic capability is added, after any incident, and at least annually.