The OECD.AI Policy Navigator

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AI COVID-19 Response

https://eebot.ee/en/
Added by:   National contact point
Added on:   09 Jul 2025
Updated by:   National contact point
Updated on:   25 Dec 2025
Estonia implemented an AI powered chatbot SUVE which helped people to acquire information regarding the state of play.

Name in original language

Juturobot SUVE

Initiative overview

Suve is an automated chatbot, whose main task was to make sure that everyone living in or visiting Estonia got their questions answered from official sources. Suve was integrated into several public websites. During the emergency situation related to COVID-19, she helped to provide accurate and trustworthy information in English, Estonian and Russian. After the end of the pandemic, the chatbot is not actively used anymore.The initiative has the following objectives:To provide official information during emergency situations.To keep emergency phone lines open.To avoid fake news.

Name of responsible organisation (in English)

Ministry of Economic Affairs and Communications

About the policy initiative

Estonia
Estonia

Organisation:

  • Ministry of Economic Affairs and Communications

Category:

  • AI policy initiatives, programmes and projects

Initiative type:

  • Public awareness/communications campaigns

Status:

  • Active

Start Year:

  • 2020

Binding:

  • Non-binding

Target Sectors:

Other relevant urls:

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OTT2 : Dynamic Data-Driven Personalisation of Employment Services and Counsellor Decision Support

OTT2 : Dynamic Data-Driven Personalisation of Employment Services and Counsellor Decision Support

OTT2 is an AI-powered decision support system that helps Estonia’s Unemployment Insurance Fund prevent long-term unemployment. It combines data from public registries to assess each jobseeker’s employment prospects in real time, enabling counsellors to identify those at highest risk and focus support where it is most needed. With above 98% forecast accuracy, it eliminates laborious and error-prone manual work and it enables a policy pilot to dedicate counselling resource to high-risk customers.

Start year: 2025
Country/Organisation: Estonia
Privacy Enhancing Technology Action Plan

Privacy Enhancing Technology Action Plan

Privacy Enhancing Technologies aim to protect and minimise personal data use and improve data processing possibilities

Start year: 2023
Country/Organisation: Estonia
National AI Strategy 2.0

National AI Strategy 2.0

The AI Strategy is a continuation of Estonia's previous national AI Strategy implemented in the period of 2019“2021.

Start year: 2022
Country/Organisation: Estonia
AI & Robotics Estonia

AI & Robotics Estonia

AI & Robotics Estonia supports Estonian industrial companies in adopting smart digital solutions in the field of artificial intelligence and robotics.

Start year: 2022
Country/Organisation: Estonia
AI Support Portfolio

AI Support Portfolio

AI Support Portfolio includes support services (e.g. data sandbox, AI seminars and workshops, consulting services, deep dives) provided to public sector institutions to facilitate the uptake of trustworthy and human-centric AI in the public sector.

Start year: 2022
Country/Organisation: Estonia
Data Governance and Open Data Competence Centre

Data Governance and Open Data Competence Centre

Data governance and open data competence centre provides support related to data governance related areas. These include helping with data access, open data, data quality, metadata management, data preparation and privacy enhancing technologies.

Start year: 2021
Country/Organisation: Estonia
Estonia's Digital Agenda 2030

Estonia's Digital Agenda 2030

Estonia's Digital Agenda 2030 includes a vision and an action plan concerning the development of the Estonian economy, state and society with the help of digital technology in the next decade.

Start year: 2021
Country/Organisation: Estonia
Open-source AI Components

Open-source AI Components

Open-source AI components are being made available for reuse by interested parties in the public and private sectors.

Start year: 2020
Country/Organisation: Estonia
Burokratt - Government AI Virtual Assisstant

Burokratt - Government AI Virtual Assisstant

Burokratt is an interoperable network of virtual assistants on the websites of public authorities that allows people to obtain information from these authorities through a chat window. It provides users with the opportunity to access public and information services through a network of virtual assistants.

Start year: 2020
Country/Organisation: Estonia