Estonia implemented an AI powered chatbot SUVE which helped people to acquire information regarding the state of play.
Name in original language
Juturobot SUVE
Initiative overview
Suve is an automated chatbot, whose main task was to make sure that everyone living in or visiting Estonia got their questions answered from official sources. Suve was integrated into several public websites. During the emergency situation related to COVID-19, she helped to provide accurate and trustworthy information in English, Estonian and Russian. After the end of the pandemic, the chatbot is not actively used anymore.The initiative has the following objectives:To provide official information during emergency situations.To keep emergency phone lines open.To avoid fake news.
Name of responsible organisation (in English)
Ministry of Economic Affairs and Communications
