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SOFIA – Automated Information Guidance and Facilitation Service


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Added by:   National contact point
Added on:   29 Apr 2026
Updated by:   OECD analyst
Updated on:   29 Apr 2026

SOFIA (Automated Information Guidance and Facilitation Service) is a virtual assistant developed by Peru's tax and customs authority, SUNAT. It provides guidance on tax and customs matters through graphic content, direct links, personalised consultations, and video tutorials. Available 24 hours a day, seven days a week via the SUNAT portal, SOFIA supports taxpayers, both individuals and legal persons, with topics including tax obligation compliance, electronic audits, customs import procedures.

Name in original language

Asistente Virtual Sofía

About the policy initiative


Category:

  • AI policy initiatives, programmes and projects

Initiative type:

  • AI use cases/projects in the public sector

Status:

  • Active

Start Year:

  • 2024