The OECD.AI Policy Navigator

The Public Administration Pillar of Italy’s National Strategy for AI (2024–2026) focuses on using AI to modernise public services. It aims to make administrative processes more efficient and improve the accessibility and quality of services for citizens and businesses. The strategy also promotes AI training and education for public sector employees.

Strengthening skills and attracting talents to develop an Artificial Intelligence ecosystem in Italy; increasing funding for advanced research in Artificial Intelligence; and incentivizing the adoption of Artificial Intelligence and its applications both in public administrations and in the private sector.

Complex government documents may confuse citizens, making it difficult to access services such as pensions or benefits. This work uses GenAI to rewrite these texts in plain language, maintaining legal accuracy while increasing clarity. Focused on the Service Pages of Italy's National Institute of Social Security portal, which serves 45 million users, AI-generated versions received strong user preference over the original texts, enabling the Institute to communicate inclusively and at scale.

The PRODIGIT project, a collaboration between the Presidential Council of Tax Justice (CPGT) and the Ministry of Economy and Finance (MEF), aims to modernise judicial tax proceedings through AI-powered tools. The initiative focuses on enhancing efficiency and accuracy in tax-related legal processes while reducing administrative burdens. PRODIGIT leverages AI techniques such as legal summarisation and information extraction to support tax judges.

The Inland Revenue Authority (Agenzia delle Entrate) leverages advanced analytics software to prevent tax avoidance by analysing data from the Tax Registry and Archive of Financial Relations. This system enables more effective identification of potential tax compliance issues while optimising resource allocation.