Name in original language
MIA (Asistente de Inteligencia Artificial del Estado Argentino)
Initiative overview
The initiative seeks to address inefficiencies in public services by modernizing them to achieve a more transparent, efficient, and citizen-centered government. Specifically, it addresses the following points:
- It aims to reduce waiting times and simplify digital processes for citizens.
- It solves the problem of misinformation by drawing on a closed knowledge base that uses only official data, thus ensuring accuracy and avoiding bias.
- Unlike traditional chatbots that only respond, MIA can act: query data, generate reports, and perform administrative tasks under human supervision.
MIA's main objectives focus on improving the interaction between the government and society:
- Supporting SMEs and assisting the 26 million users of the Mi Argentina app with their digital transactions.
- Offer a more agile, efficient, simple, and secure conversational experience.
- Save time for both users and government support teams.
MIA is expected to evolve from a consultation assistant to a comprehensive government management tool: • We are working to expand the initiative and achieve integration into critical environments such as the Electronic Document Management System (GDE), Online Procedures (TAD), and the official portal Argentina.gob.ar. MIA has been designed to scale to a wide range of topics and services. In the next 12 to 18 months, the goal is for these AI agents to significantly simplify people's lives and make public administration more efficient at all levels.
Currently, it already registers more than 1.5 million conversations per month. Impacts are measured using internal performance metrics for continuous improvement and the exploratory application of UNESCO's RAM Methodology. In the future, MIA will evolve from conversational to agentic, executing administrative tasks and generating reports in systems such as GDE and TAD. Over the next 12-18 months, it is expected to be the cornerstone for positioning Argentina as a regional AI hub, enabling a government that not only responds but also acts to simplify citizens' lives and optimize public administration.
