Initiative overview
The Agentic AI Hub is the central interface between public administration and AI start-ups, translating bureaucratic problems into technical prototypes that are safely piloted and, where successful, scaled to what works. Autonomous AI agents take over administrative routines: checking applications for completeness, requesting missing documents, analysing documents and preparing proposals for official decisions. The BMDS leads the initiative, supported by DigitalService.
Pilots are organised around five fields of application: simplifying citizen interaction, supporting citizen-oriented administrative processes, supporting internal administrative processes, building digital tools, and building infrastructure for agentic AI. Selection was carried out by the BMDS and DigitalService, supported by an advisory board from science and industry including representatives of the German Association of Cities, UnternehmerTUM and Merantix, based on strategic fit, representativeness and scalability. The application phase ran from the end of January to the end of February 2026, drawing around 400 start-up and almost 200 municipal applications.
Ten start-ups and 17 municipalities deliver 18 separate pilot projects, each addressing a different use case: forml automates housing eligibility checks in Frankfurt and Düsseldorf; Celonis applies process mining to receivables management in Nuremberg and naturalisation in Munich; Summ AI models processes via voice recording across seven municipalities; LeistungsLotse digitises housing benefit applications in Nettetal; Myosotis/formfix supports care-assistance applications in Cologne and Berlin districts; deepset builds an AI orchestration layer in Borken; lector.ai automates mail sorting in Neckar-Odenwald; and Tucan Systems with Speechmind pilot meeting documentation in Bielefeld.
Over the three months following the March 2026 launch, the BMDS and DigitalService examine each pilot for effectiveness and scalability, with the goal of supporting employees rather than replacing them. In April 2026, parliamentary members raised questions about the limits of automation, transparency and costs, with concrete guidelines and best-practice examples identified as next steps.
