Name in original language
Προώθηση της ενσωμάτωσης τεχνολογιών Τεχνητής Νοημοσύνης στη Ελληνική Δημόσια Διοίκηση
Initiative overview
This initiative forms part of Greece’s broader effort to modernise public administration through the responsible use of artificial intelligence, combining reforms in human resource management with the systematic simplification of administrative procedures. It is anchored in the National Policy for Administrative Procedures, which provides the unified framework for continuous process improvement, reduction of bureaucracy and improved service delivery to citizens and businesses.
On the human resource management dimension, the initiative will support the use of AI-enabled tools across the HRM lifecycle, including workforce planning, recruitment, performance management and skills development. Data analytics and machine learning techniques will be used to support evidence-based decision making, skills forecasting and better alignment between organisational needs, roles and competencies.
The initiative aims to strengthen motivation, promote a culture of continuous learning and enhance the adaptability of public sector employees, while ensuring that all decisions remain under human oversight.
At the same time, the initiative will address the simplification of administrative procedures through data-driven analysis and AI-supported methods. Administrative procedures are systematically documented and maintained in the National Registry of Administrative Procedures (“Mitos”), creating a comprehensive and continuously updated baseline. AI techniques are applied to identify inefficiencies, repetitive steps and bottlenecks, supporting the redesign and simplification of procedures.
This contributes to reducing administrative burden, shortening processing times and improving the accessibility and usability of public services. AI technologies are positioned as enabling mechanisms for systemic administrative redesign rather than isolated automation tools.
The initiative is complemented by institutional mechanisms such as the National Programme for the Simplification of Procedures and the Observatory for Bureaucracy, which assesses the impact of simplification actions using common indicators.
In parallel, technical assistance under the TSI framework will support the development of AI governance models, methodologies and toolkits, ensuring alignment with national legislation, the forthcoming European AI Act and principles of ethical, transparent and accountable AI use.
Building on earlier reforms in performance management and HR digitalisation, the initiative is designed to scale across public administration. By combining AI-supported HRM with AI-enabled process simplification, it will contribute to a more efficient, transparent and user-oriented public sector and will lay the foundations for sustainable institutional change.
