The OECD.AI Policy Navigator

This initiative delivers a secure, AI‑powered remote video identification service that enables citizens to obtain their official electronic certificates from anywhere, without the need to visit a government office. Through biometric facial recognition and automated document verification, it removes geographical barriers and streamlines access to digital public services. The system was designed to modernise administration, making it more inclusive, efficient, and accessible for millions of users.

Recife’s AI Initiative is a city-led programme that guides how artificial intelligence is used in public services to better serve citizens, businesses, and public institutions. It was created to improve service quality, increase transparency, and ensure responsible use of AI. The initiative sets clear rules and practical tools so innovation can grow while protecting people’s rights and public trust.

This initiative creates citizen panels that work with public authorities to review how artificial intelligence is used in public services. It helps governments understand social risks, fairness concerns, and public trust issues before and after AI systems are deployed. The initiative benefits public administrations, local communities, and regulators by improving transparency, accountability, and informed decision-making.

The National Artificial Intelligence Index (NAII) is a strategic initiative to assess and monitor the level of AI adoption readiness among government entities in Saudi Arabia. The index launched its initial phase this year with 30 government entities and it provides a structured measurement framework built on three main pillars covering seven core dimensions and twenty-three sub-domains. The Index classifies the maturity level into six main levels, each level reflects a specific stage in AI.

The Public Prosecutor’s Office of the Province of Buenos Aires implemented an institutional framework for the progressive and responsible adoption of generative artificial intelligence in the justice system. The initiative establishes regulatory principles, control mechanisms and gradual implementation through pilot projects. Its objective is to improve institutional efficiency while ensuring protection of rights, information security and human supervision.

This initiative is about establishing guiding principles for the use of AI across the media content lifecycle, including production, editing, publication, and redistribution on media and digital platforms, to ensure responsible and safe use, mitigate associated risks, preserve media integrity, and protect societal values and individual rights. These principles are developed to address growing challenges related to misleading, false, and fraudulent content, deepfakes, algorithmic influence.

AuditPesquisa is an AI-powered search system developed by Brazil's Federal Comptroller General's Office (CGU) that enables auditors and government managers to rapidly find answers in over 3,000 audit reports using advanced semantic search and generative AI. The system combines natural language processing with evidence-based responses to help auditors access institutional knowledge, identify similar findings across reports, and support faster, more informed internal government auditing.

A groundbreaking new AI tool, PlanAI, developed by researchers at the University of Liverpool, can summarise thousands of pages of public consultation responses in just minutes - drastically reducing the time and resources typically required by human planners. Funded by the Government’s PropTech Innovation Fund, PlanAI was developed in collaboration with Greater Cambridge Shared Planning – the shared planning service for Cambridge City and South Cambridgeshire District councils.

DIMO is a subnational governance initiative created to strengthen public-sector capacity for governing data and artificial intelligence. It establishes a common institutional framework to support data quality, interoperability and responsible use of AI in local government. The initiative supports evidence-based decision-making, enhances transparency and supports trustworthy AI aligned with public value and institutional accountability.

This initiative uses artificial intelligence to support local governments in detecting undeclared constructions and changes of property use. By analysing administrative and geospatial data, AI helps improve fairness in property taxation, reduce legal uncertainty and strengthen trust in local public administration. The system supports public officials’ decisions while maintaining full human oversight.

Hankelooja is an AI-assisted tool designed to make public procurement faster and more automated, helping to reduce delays in the process. Procurement preparation is time-consuming and involves multiple officials, making it repetitive, fragmented and prone to inconsistent results. The tool generates structured draft documents based on past tenders and user input, including technical descriptions and evaluation criteria, reducing manual work and allowing officials to focus on key decisions.

The internal DFAT chatbot and the APO chatbot provide quick answers from trusted internal and policy sources, addressing time lost searching for guidance. The open-source AI gives staff-controlled access to open-source AI models, created to enable safe experimentation and innovation while managing risk.

Madrid’s AI Governance establishes a corporate framework to co-ordinate, supervise and guide the responsible use of artificial intelligence across the City Council. It benefits citizens, staff and all municipal areas by supporting safety, ethics, transparency and human oversight. It was created to respond to the rapid expansion of AI and support its trustworthy use aligned with European regulation and public values.

France’s "Services Publics+" programme uses AI to improve the quality of public services for millions of citizens. It was created to reduce common frustrations, like long wait times, and help civil servants work more efficiently. By analysing citizen feedback and drafting quicker responses, the programme helps administrators identify problems and deliver a better, simpler experience for everyone.

The Canada Revenue Agency (CRA) integrated a generative AI tool into its Service Feedback Program to help employees review cases and prepare correspondence more efficiently. The tool uses internal guidance documents to support daily tasks. It was introduced to reduce manual work, improve quality, and speed up service to clients while keeping employees in control of decisions.

The Canada Revenue Agency (CRA) launched a public generative AI chatbot to help people find tax information quickly and easily. It answers common questions using official CRA website content. The chatbot was developed to improve digital service, make information easier to access, and reduce pressure on phone and in-person services.

The AI-Enabled National Educator Competency Assessment is a nationwide system that measures educator and school leader competencies using adaptive digital testing to provide reliable, system-wide evidence for professional development and career progression decisions. It has been implemented across all Emirates, assessing approximately 15,000 educators, and includes a focused leadership pilot of 200 candidates linking results to targeted development, thereby supporting planning and readiness.

In order to test ALIA, the Spanish public AI language models, this initiative aims to collaborate with local entities to adapt the AI assistants on their webpages to work with ALIA. This will allow the public AI models to be tested in real-life scenarios and will allow the entities to determine whether they are suitable for day-to-day use, which will benefit both public administrations and citizens through a personalised service that also maintains digital independence and sovereignty.

The 060 webchat is an artificial‑intelligence virtual assistant that provides public information to citizens 24 hours a day through the web, allowing users to resolve frequent questions immediately. It also offers the possibility of being assisted by a human agent during limited service hours for those enquiries that require more detailed information.

This educational guide helps citizens, professionals, and institutions recognise and protect against AI-driven manipulation of human perception. It addresses the growing risk of deepfakes, algorithmic bubbles, emotional targeting, and automated disinformation that can influence decisions without people's awareness. Developed through collaboration between cybersecurity experts and national authorities, it provides practical detection methods and critical thinking tools for digital safety.