Initiative overview
The AI Experience Lab was created to address a growing gap in the public sector between the potential of artificial intelligence and the actual capacity of public organisations to use it safely, effectively and responsibly. Many public bodies face limited technical skills, fragmented data and uncertainty about risks, which makes it difficult to move from interest in AI to informed decision-making. The Lab responds to this challenge by offering a protected environment where public organisations can explore AI through real use cases without immediate pressure to procure or deploy solutions.
The main objective of the AI Experience Lab is to build lasting capacity in public administration. It supports organisations through a structured journey that combines ideation, certified training and practical application, enabling participants to better understand AI, its limitations and its value for public services. A key goal is to ensure that public entities are able to make informed choices about if, when and how AI should be used, while reinforcing trust, responsibility and alignment with public values.
To date, the Lab has supported the development of 10 AI projects across different public sector domains, including employment services, financial inspection, public management, regional administration and public sector training. These use cases address concrete challenges such as improving service delivery, supporting decision-making, reducing administrative burden, strengthening risk analysis and improving planning. Each project is developed in collaboration with leading national universities in technology, business and management, and major technology consulting firms, ensuring both scientific rigor and practical relevance.
Looking ahead, the AI Experience Lab is expected to evolve as a permanent capacity-building framework within the National Institute of Administration. Its results — certified skills, tested solutions and practical knowledge — create a foundation for scaling successful approaches across the public sector. Over time, the Lab aims to strengthen a community of practice (CoP), support the institutionalisation of AI capabilities in public organisations and contribute to a more capable, autonomous and future-ready public administration.
