Name in original language
Samodejno razporejanje vhodne pošte z uporabo umetne inteligence
Initiative overview
KRPAN is an information system for document management designed to support the management of documentary records. It is deployed on the central information infrastructure of the Ministry of Digital Transformation as a central web-based information system for the public sector.
It enables government employees to work with documentary material more quickly, flexibly and efficiently. It provides for the secure capture and management of original and scanned documentary material in digital form; supports the recording and management of general and administrative matters; and provides support for working with government materials, e-invoices and other financial documents.
Due to the increased volume of documents and the need for faster, more flexible and more efficient processing and conclusion of administrative matters, the idea of using artificial intelligence emerged. AI would enable the automatic sorting of incoming mail, increasing efficiency, simplifying work processes and ensuring consistent access to information.
The purpose of the solution is to establish a comprehensive system for the automatic sorting of incoming mail using AI. The service will be used within IS KRPAN and is expected to increase document-processing efficiency, reduce manual intervention, and improve the accuracy of the classification and processing of incoming mail.
The selected contractor will establish and configure a generic solution for the automatic sorting of incoming mail on its own local infrastructure located within the Republic of Slovenia and integrate the solution into IS KRPAN. The contractor will provide all necessary hardware and software resources for the system’s operation.
The implementation process will include configuration of the automatic mail-sorting and classification module, integration with IS KRPAN, system testing and deployment. It will also include:
- the automatic processing of documents received through MailSync integration in IS KRPAN;
- technical analysis of documents;
- the use of optical character recognition (OCR) and AI language models for document sorting and classification; and
- entry of the processing result, including the category of the administrative matter, into IS KRPAN.
The solution will initially be deployed at the Ljubljana Administrative Unit and, if required, at up to ten additional organisations. Following successful deployment at the Ljubljana Administrative Unit, the contractor will ensure the uninterrupted operation and continuous availability of the solution.
