Name in original language
Camilla - Assistente digitale per i concorsi nella PA
Initiative overview
Camilla is a generative-AI virtual assistant promoted by Formez PA in close collaboration with CSI Piemonte. Formez PA, as the in-house agency of the Department for Public Administration, leads the initiative on the policy and service side, while CSI Piemonte provides and operates the underlying AI platform and conversational technology.
Camilla addresses key challenges in Italy's public recruitment landscape, where digitalisation has increased competition volume and complexity while shortening timelines, often overwhelming candidates with fragmented information. By leveraging generative AI, the initiative taps the opportunity to provide immediate, intuitive access to up-to-date details on competitions managed by RIPAM and Formez PA and hosted on the inPA Portal, Italy's unified gateway for public sector recruitment. This responds directly to user difficulties in navigating notices, schedules, and applications, reducing barriers to merit-based participation.
Formez PA, as RIPAM's operational arm, a role recently enhanced under the 2025 Decreto PA framework, launched Camilla to streamline these processes. The AI assistant draws from a real-time knowledge base via inPA APIs, offering 24/7 text and voice support for queries on open competitions, eligibility, and submissions. A monitored back office refines prompts and content for accuracy, ensuring reliable guidance. Core objectives include enhancing user navigation, cutting staff workload on support tickets, and elevating inPA's digital service quality, aiming for higher satisfaction, fewer inquiries, and broader adoption.
Future evolution focuses on scalability and institutionalisation. The knowledge base will expand from central and regional competitions to encompass all inPA publishers, including agencies, municipalities, and provinces, supported by enhanced APIs, automated verification, and capacity-building for administrations. With monitoring and reporting in place, Camilla is positioned to become a permanent national tool, handling thousands of parallel competitions and evolving via user feedback into a cornerstone of efficient, transparent public recruitment.
